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May 11, 2012  10:37 PM

What Every IT Manager Should Know About Service Delivery and Support – Part III



Posted by: Robert Davis
COBIT, Control Environment, Ethics, Infrastructure, Integrity, ISO, ITSM, Service Delivery, Systems, Yahoo

For most individuals, integrity values are a personal issue that should reflect organizationally enforced edicts. Within an entity’s control environment, managerial integrity should represent “the quality or state of being of sound moral principles.” Specifically,...

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