IT Governance, Risk, and Compliance:

Systems


February 7, 2012  9:57 PM

Auditing IT Service Delivery and Support – Part VIII



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Audit evidence for elements of an adequate CE may not be available in documentary form. In addition, responsibility for IT governance is often undertaken by the owner/manager where there are no other...

February 3, 2012  9:29 PM

Auditing IT Service Delivery and Support – Part VII



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Regarding outsourced services, among other expectations, an IT auditor should obtain and document an understanding of the relationship between the services provided by third parties and the entity’s control environment. An IT auditor should consider reviewing such items as contracts,


January 31, 2012  8:41 PM

Auditing IT Service Delivery and Support – Part VI



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Ordinarily, an IT auditor obtains relevant CE audit evidence through a combination of inquiries and other risk assessment procedures. For example, through management and employee inquiries, an IT auditor may obtain an...


January 27, 2012  9:23 PM

Auditing IT Service Delivery and Support – Part V



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

When acquiring an understanding of control environment (CE) components, IT auditors should consider whether pertinent elements have been implemented for the entity and IT. Assessing how much CE risk is associated with a particular entity may be performed using various techniques...


January 24, 2012  8:34 PM

Auditing IT Service Delivery and Support – Part IV



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Entities may partially or fully delegate some or all of its IT delivery and support activities to a Third Party Provider (TPP). IT activities that may be outsourced include IT functions such as, data center operations, IT security, and application...


January 20, 2012  9:06 PM

Auditing IT Service Delivery and Support – Part III



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Primary drivers for IT service audit planning are verifying delivery and support existence and adequacy. However, as with standard IT audits, a general control environment, information systems, and control procedures understanding should be obtained during...


January 17, 2012  8:20 PM

Auditing IT Service Delivery and Support – Part II



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

An IT auditor assigned an IT service delivery and support engagement should consider performing assurance services based on major process points established in the ISO/IEC 20000 as well as COBIT...


January 13, 2012  11:17 PM

Auditing IT Service Delivery and Support – Part I



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, IT Audit, Service Delivery, Systems

IT service management (ITSM) extraction, decomposition, analysis and assessment can provide the key to unlock the knowledge door for understanding an entity’s IT governance framework. The way in which IT is delivered as a service to end...


January 10, 2012  3:45 PM

Auditing Systems and Infrastructure Life Cycle Management – Part VIII



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, Infrastructure, IT Audit, Life Cycle Management, SDLC, Systems

Although most business processes rely upon planning, projects and the IT infrastructure to ensure effective management, IT infrastructure management (ITIM) is typically undervalued. In fact, according to


January 6, 2012  10:01 PM

Auditing Systems and Infrastructure Life Cycle Management – Part VII



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, Infrastructure, IT Audit, Life Cycle Management, SDLC, Systems

Because tasks and titles vary, an IT auditor should concentrate upon the analysis and development processes that should be considered in SILCM, despite what any individual or group choose for delineation or designation. Objectives should be developed to address the seven COBIT information criteria...


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