May 4, 2012 11:35 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Control Techniques,
Infrastructure,
ISO,
ITSM,
Service Delivery,
Service Support,
SystemsThe control environment is an important component of an entity’s control structure or system that directly impacts IT governance. Literally, an entity’s control environment sets the “
May 1, 2012 10:24 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Problem Management,
Release Management,
Service Delivery,
SystemsAn IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...
April 27, 2012 10:19 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Problem Management,
Release Management,
Service Delivery,
SystemsAn IT service problem can be viewed as a demarcated and identified condition extracted from a single incident or multiple incidents exhibiting common symptoms. Initially, the IT service problem is an unknown...
April 25, 2012 2:51 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Incident Management,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Release Management,
Service Delivery,
SystemsCascading from the primary release management objective, the primary release management goal should be to ensure approved and accredited components are installed malfunction-resistant and on schedule. Consequently, the high level activities associated with this process should encompass: release...
April 20, 2012 8:41 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Release Management,
Service Delivery,
SystemsOnce change tests prove satisfactory functionality, most IT CIs should be moved to a secure staging area. Subsequently, a release request should be submitted to the appropriate individual for production implementation. Upon notification of a successfully released change, documentation updates...
April 18, 2012 9:21 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Service Delivery,
SystemsEven a small change in a CI could cause a mission-critical application to fail or disrupt a service. To reduce the likelihood of undesirable consequences, thorough change planning is required for adequate change construction including: back-out planning, change testing and...
April 13, 2012 8:19 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Service Delivery,
SystemsChange management is the practice of ensuring all CI alterations are carried out in a planned and authorized manner. Change can occur for various reasons including response to business process needs, the availability and...
April 10, 2012 9:23 PM
Posted by: Robert Davis
Change Control,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Service Delivery,
SystemsEnabling accommodation of essential configuration management requirements is the implementation and control of a database (commonly referred to as a Configuration Management Database (CMDB)) containing details regarding infrastructure elements that are utilized in IT services...
April 6, 2012 10:05 PM
Posted by: Robert Davis
Change Control,
Configuration Management,
Infrastructure,
ITIM,
SystemsConfiguration management is considered by many knowledge leaders as a key process for enabling IT services support. Under typical circumstances, configuration management’s key process status is attributable to an accepted belief that the initiation point for adequately managing...
