IT Governance, Risk, and Compliance:

Service Support


May 4, 2012  11:35 PM

What Every IT Manager Should Know About Service Delivery and Support – Part I

Posted by: Robert Davis
COBIT, Control Environment, Control Techniques, Infrastructure, ISO, ITSM, Service Delivery, Service Support, Systems

The control environment is an important component of an entity’s control structure or system that directly impacts IT governance. Literally, an entity’s control environment sets the “


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