IT Governance, Risk, and Compliance:

Service Delivery and Support

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September 8, 2012  12:14 AM

Data Communications Risk in Distributed Computing – Part V



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Security, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

Reducing data communication error risk for teleprocessing systems Teleprocessing is the handling of data through a communications channel, such as...

September 5, 2012  7:56 PM

Data Communications Risk in Distributed Computing – Part IV



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

Signal fading is a decline in transmission strength. Fading can occur when a signal is transmitted by microwaves. Under certain conditions, the signal picked up by the receiving unit can be quite weak. A weak signal is more susceptible to transmission noise and error. Signal...


August 31, 2012  11:31 PM

Data Communications Risk in Distributed Computing – Part III



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

The electrical signal may be changed by mechanical component failure of the communications network, or by a problem related to the characteristics of data communications. Of these two error sources, the characteristics of data communications are by far more important. Root causes of most...


August 29, 2012  2:00 PM

Data Communications Risk in Distributed Computing – Part II



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

A common type of data communications risk According to Christopher E. Strangio, the distance over which data moves within IT can vary from a few thousandths of an inch, as is the case within a single integrated circuit (IC) chip, to several feet along the main circuit board’s...


August 25, 2012  12:09 AM

Data Communications Risk in Distributed Computing – Part I



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

As the distance between the message source and designated destination increases, accurate transmission becomes increasingly more risky. Data communication systems are designed with transmission speed and capacity to meet the timeliness and volume needs of defined users. Nonetheless, data...


April 14, 2009  1:08 AM

Measuring Performance – Part IV



Posted by: Robert Davis
CE, Control Environment, Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA

Selective measurement utility is realized when a critical few indicators permit accurate and timely information for decision-making and, by extension, appropriate information assets protection....


April 9, 2009  7:10 PM

Measuring Performance – Part III



Posted by: Robert Davis
CE, Control Environment, Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA

IT security maturity modeling can measure the established control environment and controls within processes. Typically, the defined maturity modeling scale addresses entity-centric processes from an ad hoc...


April 6, 2009  8:15 PM

Measuring Performance – Part II



Posted by: Robert Davis
Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA

Financially-related information is generated to establish cost-oriented steering towards achieving entity-centric objectives and goals. Generally, aggressive expenses administration and accurate costs redistribution improve financial resources availability. However, the IT security financial...


April 3, 2009  7:22 PM

Measuring Performance – Part I



Posted by: Robert Davis
Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA

Though IT security service management can include a plethora of indicators, adequate service value measurement is not demonstrated in the sheer number of indicators considered. Practical IT security service delivery and support utilization...


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