IT Governance, Risk, and Compliance:

Problem Management

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May 1, 2012  10:24 PM

Managing the IT Configuration – Part VIII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...

April 27, 2012  10:19 PM

Managing the IT Configuration – Part VII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT service problem can be viewed as a demarcated and identified condition extracted from a single incident or multiple incidents exhibiting common symptoms. Initially, the IT service problem is an unknown...


June 24, 2010  6:04 PM

Not-for-profit Value Delivery – Part VII



Posted by: Robert Davis
Change Management, COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Service Management, ITG, ITSM, Non-profit, Performance Measurement, Problem Management, Strategic Planning, Value Delivery

There are many components that are required to integrate and deploy effective and efficient IT service delivery. To reduce the possibility of misalignment, management must ensure that there is a clear understanding that value is derived from IT only when IT-enabled investments are managed as a...


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