October 20, 2012 12:44 AM
Posted by: Robert Davis
Central Processing Unit,
Configuration Management,
Control Techniques,
IAP,
ICT,
Information Communication Technology,
Information Security,
Information Security Infrastructure Management,
Infrastructure Management,
IT Configuration,
IT Controls,
IT Infrastructure,
IT Security Infrastructure,
Logical Security,
Operational Level Agreement,
OS,
Risk Management,
Risk MitigationPreventing infinite program loops
Processor protection deters infinite program loops that could affect availability. Inserting a timer prevents programs from being stuck in infinite loops, and never returning control to the operating system. The operating system timer...
October 13, 2012 12:40 AM
Posted by: Robert Davis
Central Processing Unit,
Configuration Management,
Control Techniques,
IAP,
ICT,
Information Communication Technology,
Information Security,
Information Security Infrastructure Management,
Infrastructure Management,
IT Configuration,
IT Controls,
IT Infrastructure,
IT Security,
IT Security Infrastructure,
Logical Security,
Operational Level Agreement,
OS,
Risk Management,
Risk MitigationDeployable operating system protection mechanisms
In most instances, the purpose of operating system protection mechanisms are to prevent programs from interfering with each other during processing and to ensure there are no errors in referencing of subroutines in the program...
November 16, 2010 12:03 AM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
OLA,
Operational Level Agreement,
QoS,
Quality of Service,
Service Level Agreement,
Service Level Management,
Service Level Requirements,
SLA,
SLM,
SLRGenerally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through leasing usage from...
November 12, 2010 4:52 AM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
OLA,
Operational Level Agreement,
QoS,
Quality of Service,
Service Level Agreement,
Service Level Management,
Service Level Requirements,
SLA,
SLM,
SLRCommercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective SLAs, OLAs must be defined and developed prior to deploying any cloud computing...
November 8, 2010 8:32 PM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
OLA,
Operational Level Agreement,
QoS,
Quality of Service,
Service Level Agreement,
Service Level Management,
Service Level Requirements,
SLA,
SLM,
SLRSLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass:
November 4, 2010 5:13 PM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
OLA,
Operational Level Agreement,
QoS,
Quality of Service,
Service Level Agreement,
Service Level Management,
Service Level Requirements,
SLA,
SLM,
SLRTo enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...
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