IT Governance, Risk, and Compliance:

Operational Level Agreement

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October 27, 2012  2:18 AM

Essential Operating System Protection Mechanisms – Part VI



Posted by: Robert Davis
Central Processing Unit, Configuration Management, Control Techniques, IAP, ICT, Information Communication Technology, Information Security, Information Security Infrastructure Management, Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

Sustaining information integrity requires operating system protection Usually, IT network environments orchestrate direction and control through an operating system installed to coordinate processes; including application software. In other words, an operating system performs...

October 25, 2012  3:31 AM

Essential Operating System Protection Mechanisms – Part V



Posted by: Robert Davis
Central Processing Unit, Configuration Management, Control Techniques, IAP, ICT, Information Communication Technology, Information Security, Information Security Infrastructure Management, Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

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October 20, 2012  12:44 AM

Essential Operating System Protection Mechanisms – Part IV



Posted by: Robert Davis
Central Processing Unit, Configuration Management, Control Techniques, IAP, ICT, Information Communication Technology, Information Security, Information Security Infrastructure Management, Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

Preventing infinite program loops Processor protection deters infinite program loops that could affect availability. Inserting a timer prevents programs from being stuck in infinite loops, and never returning control to the operating system. The operating system timer...


October 18, 2012  1:18 AM

Essential Operating System Protection Mechanisms – Part III



Posted by: Robert Davis
Central Processing Unit, Configuration Management, Control Techniques, IAP, ICT, Information Communication Technology, Information Security, Information Security Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

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October 13, 2012  12:40 AM

Essential Operating System Protection Mechanisms – Part II



Posted by: Robert Davis
Central Processing Unit, Configuration Management, Control Techniques, IAP, ICT, Information Communication Technology, Information Security, Information Security Infrastructure Management, Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

Deployable operating system protection mechanisms In most instances, the purpose of operating system protection mechanisms are to prevent programs from interfering with each other during processing and to ensure there are no errors in referencing of subroutines in the program...


October 11, 2012  12:39 PM

Essential Operating System Protection Mechanisms – Part I



Posted by: Robert Davis
BYOD, Central Processing Unit, Configuration Management, Control Techniques, IAP, Information Communication Technology, Information Security, Information Security Infrastructure Management, Infrastructure Management, IT Configuration, IT Controls, IT Infrastructure, IT Security, IT Security Infrastructure, Logical Security, Operational Level Agreement, OS, Risk Management, Risk Mitigation

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November 16, 2010  12:03 AM

Service Level Management of Cloud Computing – Part VIII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Generally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through leasing usage from...


November 12, 2010  4:52 AM

Service Level Management of Cloud Computing – Part VII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Commercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective SLAs, OLAs must be defined and developed prior to deploying any cloud computing...


November 8, 2010  8:32 PM

Service Level Management of Cloud Computing – Part VI



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

SLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass:

  • Scalability...


November 4, 2010  5:13 PM

Service Level Management of Cloud Computing – Part V



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...


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