IT Governance, Risk, and Compliance:

ITSM


November 4, 2010  5:13 PM

Service Level Management of Cloud Computing – Part V



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...

November 1, 2010  5:39 PM

Service Level Management of Cloud Computing – Part IV



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, QoS, Quality of Service, Service Level Agreement, Service Level Management, SLA, SLM

SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic...


October 28, 2010  3:11 PM

Service Level Management of Cloud Computing – Part III



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, Service Level Agreement, Service Level Management, SLA, SLM

Usually the rapid growth of virtualized resources across multiple domains begets heightened IT service delivery expectations. To reconcile this perspective, management normally insists on increased quality, functionality and ease of use; decreased deployment time; and continuously...


October 25, 2010  3:00 PM

Service Level Management of Cloud Computing – Part II



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, Service Level Agreement, Service Level Management, SLA, SLM

IT assets are complex to manage and continually change due to the nature of technology and changing business requirements. Effective life cycle management of hardware, software licenses and service agreements; as well as permanent and contracted human...


October 21, 2010  6:24 PM

Service Level Management of Cloud Computing – Part I



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, Service Level Agreement, Service Level Management, SLA, SLM

Service Level Management (SLM) defines, negotiates, controls, reports and monitors agreed-upon service levels within predefined standard service parameters. Usually, effective


July 27, 2010  3:28 PM

Not-for-profit Risk Management – Part VIII



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Risk Tolerance, Strategic Planning, Value Delivery

Deploying Enterprise Governance bilaterally connected to IT Governance enables management to focus on value creation drivers that move an entity forward and sustain proper as well as adequate controls. ...


July 23, 2010  6:25 PM

Not-for-profit Risk Management – Part VII



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Risk Tolerance, Strategic Planning, Value Delivery

Utilizing a maturity model can aid management in identifying risk issues. Procedurally, a maturity model provides a standard means to document and evaluate the state of controls. Collectively, the entity’s not-for-profit managers can contribute to...


July 20, 2010  5:10 PM

Not-for-profit Risk Management – Part VI



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

An IT risk assessment consists of risk identification and risk analysis. For not-for-profit entities, risk identification includes examining external factors such as technological...


July 16, 2010  5:16 PM

Not-for-profit Risk Management – Part V



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

Adequate risk management provides processes whereby the entity methodically addresses risks impacting the IT architecture with the goal of achieving sustained benefit from each IT configuration and across the


July 13, 2010  5:25 PM

Not-for-profit Risk Management – Part IV



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

Management should monitor and evaluate the entity’s control system by reviewing the results generated through cyclical control activities and special evaluations. Cyclical control activities occur at regular intervals, yet they can vary in ambit. Cyclical control activities...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: