IT Governance, Risk, and Compliance:

IT Support


September 8, 2012  12:14 AM

Data Communications Risk in Distributed Computing – Part V



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Security, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

Reducing data communication error risk for teleprocessing systems Teleprocessing is the handling of data through a communications channel, such as...

September 5, 2012  7:56 PM

Data Communications Risk in Distributed Computing – Part IV



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

Signal fading is a decline in transmission strength. Fading can occur when a signal is transmitted by microwaves. Under certain conditions, the signal picked up by the receiving unit can be quite weak. A weak signal is more susceptible to transmission noise and error. Signal...


August 31, 2012  11:31 PM

Data Communications Risk in Distributed Computing – Part III



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

The electrical signal may be changed by mechanical component failure of the communications network, or by a problem related to the characteristics of data communications. Of these two error sources, the characteristics of data communications are by far more important. Root causes of most...


August 29, 2012  2:00 PM

Data Communications Risk in Distributed Computing – Part II



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

A common type of data communications risk According to Christopher E. Strangio, the distance over which data moves within IT can vary from a few thousandths of an inch, as is the case within a single integrated circuit (IC) chip, to several feet along the main circuit board’s...


August 25, 2012  12:09 AM

Data Communications Risk in Distributed Computing – Part I



Posted by: Robert Davis
Capacity Management, Configuration Management, Distributed Platforms, Information Communication Technology, Infrastructure, Infrastructure Management, IT Architecture, IT Configuration, IT Infrastructure, IT Support, Management Information Systems, Message Integrity, Risk Management, Service Delivery and Support

As the distance between the message source and designated destination increases, accurate transmission becomes increasingly more risky. Data communication systems are designed with transmission speed and capacity to meet the timeliness and volume needs of defined users. Nonetheless, data...


November 16, 2010  12:03 AM

Service Level Management of Cloud Computing – Part VIII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Generally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through leasing usage from...


November 12, 2010  4:52 AM

Service Level Management of Cloud Computing – Part VII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Commercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective SLAs, OLAs must be defined and developed prior to deploying any cloud computing...


November 8, 2010  8:32 PM

Service Level Management of Cloud Computing – Part VI



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

SLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass:

  • Scalability...


November 4, 2010  5:13 PM

Service Level Management of Cloud Computing – Part V



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...


November 1, 2010  5:39 PM

Service Level Management of Cloud Computing – Part IV



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, QoS, Quality of Service, Service Level Agreement, Service Level Management, SLA, SLM

SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic...


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