IT Governance, Risk, and Compliance:

IT Service Management


August 19, 2011  8:15 PM

An Overview of IT Service Delivery and Support – Part VII



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, IT Service Management, ITG, ITSM, Service Level Management

Once the ITG stage is reached, IT processes are fully integrated with business processes; thus potentially improving service quality and business agility for achieving...

July 27, 2010  3:28 PM

Not-for-profit Risk Management – Part VIII



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Risk Tolerance, Strategic Planning, Value Delivery

Deploying Enterprise Governance bilaterally connected to IT Governance enables management to focus on value creation drivers that move an entity forward and sustain proper as well as adequate controls. ...


July 23, 2010  6:25 PM

Not-for-profit Risk Management – Part VII



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Risk Tolerance, Strategic Planning, Value Delivery

Utilizing a maturity model can aid management in identifying risk issues. Procedurally, a maturity model provides a standard means to document and evaluate the state of controls. Collectively, the entity’s not-for-profit managers can contribute to...


July 20, 2010  5:10 PM

Not-for-profit Risk Management – Part VI



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

An IT risk assessment consists of risk identification and risk analysis. For not-for-profit entities, risk identification includes examining external factors such as technological...


July 16, 2010  5:16 PM

Not-for-profit Risk Management – Part V



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

Adequate risk management provides processes whereby the entity methodically addresses risks impacting the IT architecture with the goal of achieving sustained benefit from each IT configuration and across the


July 13, 2010  5:25 PM

Not-for-profit Risk Management – Part IV



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

Management should monitor and evaluate the entity’s control system by reviewing the results generated through cyclical control activities and special evaluations. Cyclical control activities occur at regular intervals, yet they can vary in ambit. Cyclical control activities...


July 9, 2010  5:28 PM

Not-for-profit Risk Management – Part III



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

To adequately govern not-for-profit IT, risk management must be addressed at multiple levels; including entity, project, and service layers.


July 6, 2010  6:10 PM

Not-for-profit Risk Management – Part II



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Strategic Risk, Strategy, Value Delivery

By definition, strategy is the skill in managing or planning an approach to achieving an end. It is crucial to accomplishing an entity’s long range plans. Strategy is concerned with controlling the entity’s destiny and achieving stated goals; while planning is a formalized procedure to produce...


July 1, 2010  6:00 PM

Not-for-profit Risk Management – Part I



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Management, ITG, ITSM, Performance Measurement, Risk Assessment, Risk Management, Strategic Planning, Value Delivery

Crucial to achieving appropriate not-for-profit performance and conformance equilibrium is consideration of the entity’s strategic mission as well as risk management system. To empower...


June 28, 2010  6:32 PM

Not-for-profit Value Delivery – Part VIII



Posted by: Robert Davis
COBIT, Educational Institutions, Enterprise Governance, Entity Governance, Governance Tree, Government Agencies, ICT, IT Architecture, IT Service Delivery, IT Service Management, ITG, ITSDS, ITSM, Performance Measurement, Strategic Planning, Value Delivery

Inasmuch as the cost of maintaining effective and efficient IT and the ability of IT to create strategic advantage when appropriately developed and deployed; having a sound entity IT architecture is vital to effective and efficient not-for-profit...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: