IT Service Delivery

Service Level Management of Cloud Computing – Part VIII

Generally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through leasing usage from...

Service Level Management of Cloud Computing – Part VII

Commercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective SLAs, OLAs must be defined and developed prior to deploying any cloud computing...

Service Level Management of Cloud Computing – Part VI

SLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass:

• Scalability...

Service Level Management of Cloud Computing – Part V

To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...

Service Level Management of Cloud Computing – Part IV

SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic...

Service Level Management of Cloud Computing – Part III

Usually the rapid growth of virtualized resources across multiple domains begets heightened IT service delivery expectations. To reconcile this perspective, management normally insists on increased quality, functionality and ease of use; decreased deployment time; and continuously...

Service Level Management of Cloud Computing – Part II

IT assets are complex to manage and continually change due to the nature of technology and changing business requirements. Effective life cycle management of hardware, software licenses and service agreements; as well as permanent and contracted human...

Service Level Management of Cloud Computing – Part I

Service Level Management (SLM) defines, negotiates, controls, reports and monitors agreed-upon service levels within predefined standard service parameters. Usually, effective

Not-for-profit Value Delivery – Part VIII

Inasmuch as the cost of maintaining effective and efficient IT and the ability of IT to create strategic advantage when appropriately developed and deployed; having a sound entity IT architecture is vital to effective and efficient not-for-profit...