IT Governance, Risk, and Compliance:

Infrastructure


May 4, 2012  11:35 PM

What Every IT Manager Should Know About Service Delivery and Support – Part I



Posted by: Robert Davis
COBIT, Control Environment, Control Techniques, Infrastructure, ISO, ITSM, Service Delivery, Service Support, Systems

The control environment is an important component of an entity’s control structure or system that directly impacts IT governance. Literally, an entity’s control environment sets the “

May 1, 2012  10:24 PM

Managing the IT Configuration – Part VIII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...


April 27, 2012  10:19 PM

Managing the IT Configuration – Part VII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT service problem can be viewed as a demarcated and identified condition extracted from a single incident or multiple incidents exhibiting common symptoms. Initially, the IT service problem is an unknown...


April 25, 2012  2:51 PM

Managing the IT Configuration – Part VI



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Incident Management, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Release Management, Service Delivery, Systems

Cascading from the primary release management objective, the primary release management goal should be to ensure approved and accredited components are installed malfunction-resistant and on schedule. Consequently, the high level activities associated with this process should encompass: release...


April 20, 2012  8:41 PM

Managing the IT Configuration – Part V



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Release Management, Service Delivery, Systems

Once change tests prove satisfactory functionality, most IT CIs should be moved to a secure staging area. Subsequently, a release request should be submitted to the appropriate individual for production implementation. Upon notification of a successfully released change, documentation updates...


April 18, 2012  9:21 PM

Managing the IT Configuration – Part IV



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Even a small change in a CI could cause a mission-critical application to fail or disrupt a service. To reduce the likelihood of undesirable consequences, thorough change planning is required for adequate change construction including: back-out planning, change testing and...


April 13, 2012  8:19 PM

Managing the IT Configuration – Part III



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Change management is the practice of ensuring all CI alterations are carried out in a planned and authorized manner. Change can occur for various reasons including response to business process needs, the availability and...


April 10, 2012  9:23 PM

Managing the IT Configuration – Part II



Posted by: Robert Davis
Change Control, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Enabling accommodation of essential configuration management requirements is the implementation and control of a database (commonly referred to as a Configuration Management Database (CMDB)) containing details regarding infrastructure elements that are utilized in IT services...


April 6, 2012  10:05 PM

Managing the IT Configuration – Part I



Posted by: Robert Davis
Change Control, Configuration Management, Infrastructure, ITIM, Systems

Configuration management is considered by many knowledge leaders as a key process for enabling IT services support. Under typical circumstances, configuration management’s key process status is attributable to an accepted belief that the initiation point for adequately managing...


February 7, 2012  9:57 PM

Auditing IT Service Delivery and Support – Part VIII



Posted by: Robert Davis
Certified Information Systems Auditor, Certified Information Technology Professional, Certified Internal Auditor, Certified Internal Controls Auditor, Certified Public Accountant, COBIT, Infrastructure, ISO, IT Audit, ITSM, Service Delivery, Systems

Audit evidence for elements of an adequate CE may not be available in documentary form. In addition, responsibility for IT governance is often undertaken by the owner/manager where there are no other...


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