IT Governance, Risk, and Compliance:

Human Resources

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June 12, 2012  9:46 PM

What Every IT Manager Should Know About Service Delivery and Support – Part XII



Posted by: Robert Davis
Audit, COBIT, Control Environment, Control Methods, Ethics, Human Resources, Infrastructure, Integrity, ISACA, ISO, IT Audit, ITSM, Organizational Structure, Service Delivery, Systems

Audit professionals have a significant role in supporting an adequate control environment when providing contributions to strategic, tactical, and operational value through governance improvement recommendations. Consistent with entity oversight responsibilities, board of directors should insist...

June 8, 2012  10:32 PM

What Every IT Manager Should Know About Service Delivery and Support – Part XI



Posted by: Robert Davis
COBIT, Control Environment, Control Methods, Ethics, Human Resources, Infrastructure, Integrity, ISACA, ISO, ITSM, Organizational Structure, Service Delivery, Systems

Foundationally, the IT control environment should assist in enabling the governing body, management and all other staff in providing reasonable assurance regarding achievement of the following general objectives:  Operational Efficiency  Operational Effectiveness  Operational...


June 5, 2012  9:55 PM

What Every IT Manager Should Know About Service Delivery and Support – Part X



Posted by: Robert Davis
COBIT, Control Environment, Control Methods, Ethics, Human Resources, Infrastructure, Integrity, ISACA, ISO, ITSM, Organizational Structure, Service Delivery, Systems

Management’s control methods over compliance with laws and regulations should ensure appropriate measures are deployed to ascertain whether entity personnel understand implemented governance practices, and governance processes are being...


June 1, 2012  9:54 PM

What Every IT Manager Should Know About Service Delivery and Support – Part IX



Posted by: Robert Davis
COBIT, Control Environment, Ethics, Human Resources, Infrastructure, Integrity, ISACA, ISO, ITSM, Organizational Structure, Service Delivery, Systems

Human resources policies are definite courses or methods of action selected by management from alternatives, considering the environment, that guide as well as determine present and future employment decisions. For example, training policies that communicate prospective roles and...


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