IT Governance, Risk, and Compliance:

Configuration Management


June 23, 2012  12:00 AM

IT Equipment Functionality and Integrity Checks – Part I



Posted by: Robert Davis
Configuration Management, Digital Storage Devices, Hardware Controls, Information Security, Infrastructure Management, IT Hardware, Risk Management

Collectively, the term IT hardware describes all equipment necessary to enable IT services utilization. Yet, each hardware configuration item may have distinct operational characteristics...

June 19, 2012  11:24 PM

Computer Hardware Risks – Part II



Posted by: Robert Davis
Configuration Management, Digital Storage Devices, Hardware Controls, Infrastructure Management, IT Hardware, Risk Management

Impact of IT hardware failures on information integrity Failure of a semiconductor, diode, or transistor may affect the electrical impulses utilized in the processing of data, the storage of data, and the communication of data between different equipment in the IT...


June 15, 2012  9:31 PM

Computer Hardware Risks – Part I



Posted by: Robert Davis
Configuration Management, Digital Storage Devices, Hardware Controls, Infrastructure Management, IT Hardware, Risk Management

Some data processing specialist believe that it is unnecessary to devote much attention to hardware deployments. According to this school of thought, modern computer hardware is designed to be very resilient, and most of them have built in protection mechanisms. Consequently, control...


May 1, 2012  10:24 PM

Managing the IT Configuration – Part VIII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...


April 27, 2012  10:19 PM

Managing the IT Configuration – Part VII



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Problem Management, Release Management, Service Delivery, Systems

An IT service problem can be viewed as a demarcated and identified condition extracted from a single incident or multiple incidents exhibiting common symptoms. Initially, the IT service problem is an unknown...


April 25, 2012  2:51 PM

Managing the IT Configuration – Part VI



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Incident Management, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Release Management, Service Delivery, Systems

Cascading from the primary release management objective, the primary release management goal should be to ensure approved and accredited components are installed malfunction-resistant and on schedule. Consequently, the high level activities associated with this process should encompass: release...


April 20, 2012  8:41 PM

Managing the IT Configuration – Part V



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Release Management, Service Delivery, Systems

Once change tests prove satisfactory functionality, most IT CIs should be moved to a secure staging area. Subsequently, a release request should be submitted to the appropriate individual for production implementation. Upon notification of a successfully released change, documentation updates...


April 18, 2012  9:21 PM

Managing the IT Configuration – Part IV



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Even a small change in a CI could cause a mission-critical application to fail or disrupt a service. To reduce the likelihood of undesirable consequences, thorough change planning is required for adequate change construction including: back-out planning, change testing and...


April 13, 2012  8:19 PM

Managing the IT Configuration – Part III



Posted by: Robert Davis
Change Control, Change Management, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Change management is the practice of ensuring all CI alterations are carried out in a planned and authorized manner. Change can occur for various reasons including response to business process needs, the availability and...


April 10, 2012  9:23 PM

Managing the IT Configuration – Part II



Posted by: Robert Davis
Change Control, CMDB, Configuration Management, IAP, Information Assets Protection, Infrastructure, IT Infrastructure, ITIM, Service Delivery, Systems

Enabling accommodation of essential configuration management requirements is the implementation and control of a database (commonly referred to as a Configuration Management Database (CMDB)) containing details regarding infrastructure elements that are utilized in IT services...


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