IT Governance, Risk, and Compliance:

Capacity Management


August 5, 2011  8:00 PM

An Overview of IT Service Delivery and Support – Part III



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

IT management should pursue satisfactorily serving its customers to enhance information asset value perceptions. For most entity users, IT is a tool to perform routine business processes. As examples, potential IT usage can encompass: transferring or collecting financial instruments, receiving...

August 2, 2011  8:21 PM

An Overview of IT Service Delivery and Support – Part II



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

In order to deliver adequate IT services, the necessary support processes must be established and functioning consistent with entity-centric service requirements. Abstractively; asset management, configuration management as well as change...


July 29, 2011  8:34 PM

An Overview of IT Service Delivery and Support – Part I



Posted by: Robert Davis
Availability Management, Capacity Management, Continuity Management, IEC, Information Security Management, ISO, Service Level Management

IT service delivery and support is an activity hive requiring appropriate resource allocations to satisfy managerial agreements and expectations. Within this context, the success of IT commonly depends upon the extent to which its services satisfy customer initial requirements and requested...


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