Typically, measures or indicators should be selected from factors that lead to improved employee, customer, operational, and/or financial performance. Performance measures or indicators are assessable products’ or services‘ characteristics utilized to track and improve organizational results. Most modern entities depend upon performance measurements and analyses to ensure directional attentiveness. Measurements should be derived from the entity’s strategy and provide critical data and information about key processes, systems and programs. Correspondingly, one major consideration in performance improvement involves the creation and usage of performance measures or indicators. Through analysis of data generated by deployed tracking processes, adopted measures or indicators may be adaptively evaluated and changed to improve managerial goals support.
“View Part I of the Synchronizing Balanced Scorecards series here“