IT Governance, Risk, and Compliance

Nov 1 2010   5:39PM GMT

Service Level Management of Cloud Computing – Part IV

Robert Davis Robert Davis Profile: Robert Davis

SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic availability and usage statistics to entity-centric per-interaction indictors. Adequate SLM requires potential problems identification — such as gradual performance degradation — and alerts creation enabling downtime risk minimization. Consequently, SLM practices should include comparing actual performance to pre-defined expectations, determining appropriate actions and generating expressive reports to permit service improvement.

View Part I of the Service Level Management of Cloud Computing series here

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