IT assets are complex to manage and continually change due to the nature of technology and changing business requirements. Effective life cycle management of hardware, software licenses and service agreements; as well as permanent and contracted human resources are critical success factors (CSFs) not only for optimizing the IT cost-base, but also for managing changes, minimizing service incidents and assuring a reliable quality of service (QoS).
As suggested by International Business Machines (IBM), cloud computing enables entities to provision reliable, on-demand services in a flexible and affordable manner; thus, offering the benefits of open standards, scalable systems and service oriented architecture. However, there are potential challenges associated with managing a cloud environment, including:
- rapid growth of virtualized resources across multiple domains
- linkage of dynamic resources to underlying IT infrastructure
- operational monitoring and problem determination across the physical and virtualized infrastructure
“View Part I of the Service Level Management of Cloud Computing series here“