IT Governance, Risk, and Compliance

Oct 21 2010   6:24PM GMT

Service Level Management of Cloud Computing – Part I

Robert Davis Robert Davis Profile: Robert Davis

Service Level Management (SLM) defines, negotiates, controls, reports and monitors agreed-upon service levels within predefined standard service parameters. Usually, effective IT service delivery is considered adequate when system issues are swiftly redressed to the satisfaction of users. An entity’s ability to sustain appropriate IT service is heavily dependent on building service commitments and managing service levels.

SLM deployments can flounder because IT management skews service focus towards technology centric measurements specific to categorized domains. Correctively, the IT service department should provide circumspective insight into service levels that management understands. Furthermore, objective achievement should reflect building and measuring service-based contractual arrangements. Not only do service-based negotiations encourage directed dialog between IT and business units, but also promote IT practices unification across configuration items supporting computer applications and business processes.

 Comment on this Post

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: