Considering IT value attributes, delivery is a simple concept. Either the particular product or service is transferred to the designated recipient or it is not. However, influencing IT delivery is the ‘IT transfer agent’. When well organized, the IT transfer agent is charged with keeping a record of the entity’s information assets and issuing as well as cancelling IT requests. For IT configurations, this generally requires: establishing a central repository of all configuration items, identifying and maintaining configuration items, and reviewing the integrity of configuration data. Regarding application software, this commonly entails: translating business requirements into design specifications, adhering to development standards for all modifications, and separating development, testing and operational activities.
“View Part I of the Not-for-profit Value Delivery series here”