Posted by: Robert Davis
Educational Institutions, Enterprise Governance, Governance Tree, Government Agencies, ICT, IT Service Management, ITG, ITSM, Performance Measurement, Strategic Planning, Value Delivery
As with links in a metal chain hoisting precious cargo, ensuring appropriate IT tensile strength for the organizational environment is important to achieving entity objectives. Nevertheless, considering that acquiring and maintaining IT resources have costs, IT assets must produce benefits from design until retirement to justify expenditures. Unfortunately, without adequate governance, too much tends to be promised by the IT organization and contracted third party providers; while too much is assumed by the end-user community. Where the aforementioned circumstances exist, there is the potential for bilateral misunderstandings, mismanagement of resources, poor performance, and/or misalignment of results that invariably reduce IT value delivery.