Strategic design is generally developed in sequential order — whether or not management has a formal or informal strategic planning system. To gain an understanding of the processes and to facilitate analysis for ensuring IT service delivery alignment with the entity’s strategic drive, each phase must be appraised in relationship to available resources. Through this assessment, IT effectiveness and efficiency can be considered in the proper perspective for achieving defined entity objectives. With deployment of effective not-for-profit IT governance, once management has determined a strategic objective, courses of action will be directed toward the desired end in an efficient manner. Therefore, it can be said that IT effectiveness is doing the right thing, while IT efficiency is doing things right.
“View Part I of the Not-for-profit Strategic Alignment series here“