Where optimal value to customers is an adopted strategic objective, depending on managerial acumen, IT can create a service advantage when acquired, designed, developed and/or deployed to provide exceptional functionality, convenience and reliability. Achieving the “optimal value to customers” objective through IT is not without risks, however. To address potential operational risks associated with pursuing this objective, a cross-organizational committee should exist with the authority to develop, implement, and monitor the entity and IT strategic plans for objectives and goals synchronization. Regarding responsibility assignment for execution, once strategic plans are approved, executive management must ensure that entity direction is transformed into the right IT service and support deployments.
“View Part I of the Not-for-profit Strategic Alignment series here“