Managers of not-for-profit organizational formations should continual seek conformation that IT is delivering reliable services supporting the entity’s strategic design for accomplishing adopted objectives. Strategic alignment is ensured when appropriate controls are deployed under an effective IT governance program. The essence of control is feedback information on the results of action by management. This feedback information normally addresses measurement, matching, and regulation of designed processes. Control can be precise, imprecise, formal, informal, good or bad. Nonetheless, control has two key aspects: performance measurement against a standard and performance correction (if necessary) considering that measurement. A successful control system is one that institutes corrections before process deviations become serious.
“View Part I of the Not-for-profit Strategic Alignment series here“