Posted by: Robert Davis
CE, Control Environment, Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA
Selective measurement utility is realized when a critical few indicators permit accurate and timely information for decision-making and, by extension, appropriate information assets protection. Individually, measurement techniques are the means for effective IT security performance monitoring. Collectively, IT security services financial management and maturity modeling are powerful high-level tools for assessing the achievement of objectives and goals.
“View Part I of the Measuring Performance series here“