Measuring Performance – Part I
Posted by: Robert Davis
Information Security Governance, Information Security Management, ISSM, IT Security Program, ITSM, Key Performance Indicators, KPI, Safeguarding Investments, Service Delivery and Support, Service Level Agreement, Service Management, SLA
Though IT security service management can include a plethora of indicators, adequate service value measurement is not demonstrated in the sheer number of indicators considered. Practical IT security service delivery and support utilization requires identification of a critical few measurement indicators in each of the relevant measurement domains that align security initiatives to targeted processes and activities. At the detail-level, these few critical measurements represent key performance indicators tailored to gauge objective achievement elements. To effectively drive performance alignment, entities should utilize IT configuration expected outcomes to enable multiple measurements identification so the positive impact safeguarding investments contribute are visible.
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