IT Governance, Risk, and Compliance

Apr 17 2009   5:56PM GMT

Measuring Delivery Value – Part I

Robert Davis Robert Davis Profile: Robert Davis

Considering adamant demands for continuous process improvements, focus on overall information protection and delivery value in terms of enabled services has become a managerial necessity. Information Security Service Management is a set of processes enabling and potentially optimizing IT security services for an entity in order to satisfy business requirements, while simultaneously providing strategic and tactical IT security infrastructure management. Consequently, information security service level management should be considered quality of service administration permitting demonstrable process improvement contributions. Measuring, monitoring and reporting on information security processes assist in ensuring organizational objectives are achieved.

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