IT Governance, Risk, and Compliance

Apr 25 2012   2:51PM GMT

Managing the IT Configuration – Part VI



Posted by: Robert Davis
Tags:
Change Control
Change Management
CMDB
Configuration Management
IAP
Incident Management
Information Assets Protection
Infrastructure
IT Infrastructure
ITIM
Release Management
Service Delivery
Systems

Cascading from the primary release management objective, the primary release management goal should be to ensure approved and accredited components are installed malfunction-resistant and on schedule. Consequently, the high level activities associated with this process should encompass: release planning, CI distribution and implementation into production, as well as definitive software library (DSL) and definitive hardware store (DHS) management.

Commonly, change tracking and change oversight practices are necessary but not sufficient to achieve acceptable CI performance improvements. Specifically, there are a variety of potential IT service threats that can convert to intentional or unintentional incidents requiring adequate IT service support. If restoring service normalcy as swiftly as possible and minimizing adverse impacts on entity operations are the primary incident management process goals, then IT support personnel achievement of expected performance levels ensures that the highest possible service quality and availability levels are maintained.

View Part I of the Managing the IT Configuration series here

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