To incorporate human expert knowledge into a technology-based expert system, the right individuals must be identified and selected. Specialists tend to be trained in rather narrow domains and are best at solving problems within their defined domains. Assuming experts do exist and are willing to participate; good experts are those who are able to solve particular types of problem scenarios that most others cannot solve with the same efficiency and/or effectiveness. Additionally, considerable time can be saved in developing an expert compliance system if the knowledge engineer has experience in the area being modeled.
“View Part I of the Compliance through Automation: Expert Systems series here“