Decision-making is the process of evaluating alternatives and choosing from among them. Information may drive leadership; however, data accuracy and completeness are prerequisites to ensuring appropriate decisions are made. A DSS commonly assists middle-level and upper-level managers in long-term, non-routine, and often unstructured decision-making. Typically, the deployed system contains a least one decision model, is usually interactive, dedicated, and time-shared; but need not be real-time. Thus, a DSS should be viewed as an aid in decision-making rather than simply the automation of decision processes. Managers should concentrate upon making professional compliance decisions based on a DSS that reduces the risk of inappropriate responses to the entity’s environment.
“View Part I of the Compliance through Automation: Decision Support Systems series here“