Considering the interconnectivity of national economies through computer networks, entities are more vulnerable than ever to the possibility of technical difficulties disrupting business at any point in the communication chain. From flood or fire to computer-virus or denial-of-service, disasters can affect information assets crucial to conducting business locally, regionally, and globally.
To enable beneficial IT and information security service delivery and support (as with all processes) appropriate objectives, goals, policies, procedures, standards and rules are required. Specifically, utilizing standards for ITSM usually generates benefits the moment an entity decides to rely on a business continuity service provider. For example, using a publicly available, generally accepted, standard as the basis for a SLA between the entity and disaster recovery service partners will normally generate fewer disputes and lower costs.
“View Part I of the Business Continuity and IT Availability series here“