Posted by: Robert Davis
Backup, BCM, BCP, Business Continuity, Crisis Management, Disaster Recovery, DRP, Information Security Governance, Information Security Service Management, Information Technology Service Management, ISG, ISSM, ITSM, Service Delivery, Service Disruption, Threat Management
Managerial concerns normally include: excessive business costs, forgone business opportunities, and potential revenue losses. When a business interruption occurs, restored information assets may affect operational effectiveness and efficiency. Potentially, the IT function’s costs could escalate beyond tolerable limits, while user departments experience a general productivity and/or critical resource loss disabling pursuing business opportunities as well as economical revenue generation. Specifically, errors in data back-up, storage, maintenance, retention and restoration may interfere with fulfilling organizational continuity and availability objectives. For example, many entities rely on available information to provide feedback on divisional and departmental performance. Errors in restored information could reduce management’s ability to evaluate performance and take appropriate corrective action; thus diminishing program, system and process monitoring effectiveness.
“View Part I of the Business Continuity and IT Availability series here“