IT Governance, Risk, and Compliance

Jan 17 2012   8:20PM GMT

Auditing IT Service Delivery and Support – Part II

Robert Davis Robert Davis Profile: Robert Davis

An IT auditor assigned an IT service delivery and support engagement should consider performing assurance services based on major process points established in the ISO/IEC 20000 as well as COBIT frameworks. Where entity-centric ITSM is extracted from the ISO framework, an IT auditor will probably find assertion veracity or direct subject matter verification more productive if they are well versed in service delivery and support concepts. When confronted with an uninitiated entity, the risk-based IT assurance program addressing relevant ISO/IEC 20000 and COBIT areas can assist IT management through valuable process improvement recommendations that reflect generally accepted ITSM global standards.

View Part I of the Auditing IT Service Delivery and Support series here

Post Note: As of January 12, 2012, Robert E. Davis, MBA, CISA, CICA is a Master of Science in IT Auditing and Cyber-Security Program instructor at Temple University.

 Comment on this Post

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: