IT Governance, Risk, and Compliance

Aug 19 2011   8:15PM GMT

An Overview of IT Service Delivery and Support – Part VII

Robert Davis Robert Davis Profile: Robert Davis

Once the ITG stage is reached, IT processes are fully integrated with business processes; thus potentially improving service quality and business agility for achieving entity objectives. Governance focusing on IT service delivery and support should address strategy, design, transition, operation, and continual improvement. Towards this end, entity oversight committee members, particularly non-executive directors, should ensure they are satisfied that adequate processes are deployed for each previously mentioned IT service delivery and support governance issue. In particular, if an effective ITSM framework is deployed internally and externally, IT units manage accepted service-level agreements (SLAs) to meet agreed-upon quality and cost targets.

View Part I of the An Overview of IT Service Delivery and Support series here

 Comment on this Post

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: