IT Governance, Risk, and Compliance

Aug 5 2011   8:00PM GMT

An Overview of IT Service Delivery and Support – Part III



Posted by: Robert Davis
Tags:
Asset Management
Availability Management
Capacity Management
Change Management
Configuration Management
Continuity Management
Financial Management
IEC
Information Security Management
ISO
Service Level Management

IT management should pursue satisfactorily serving its customers to enhance information asset value perceptions. For most entity users, IT is a tool to perform routine business processes. As examples, potential IT usage can encompass: transferring or collecting financial instruments, receiving goods or services, selling goods or services as well as recruiting employees. Managerially, IT usually pervades all entity organizational structures, thus enabling communication through e-mail and instant messaging, enhancing teamwork through collaboration techniques, facilitating better decision making through various information delivery mechanisms as well as offering opportunities for business model development that may lead to value creation and competitive advantages.

View Part I of the An Overview of IT Service Delivery and Support series here

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