IT management should pursue satisfactorily serving its customers to enhance information asset value perceptions. For most entity users, IT is a tool to perform routine business processes. As examples, potential IT usage can encompass: transferring or collecting financial instruments, receiving goods or services, selling goods or services as well as recruiting employees. Managerially, IT usually pervades all entity organizational structures, thus enabling communication through e-mail and instant messaging, enhancing teamwork through collaboration techniques, facilitating better decision making through various information delivery mechanisms as well as offering opportunities for business model development that may lead to value creation and competitive advantages.
“View Part I of the An Overview of IT Service Delivery and Support series here“