May 25, 2012 9:20 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Ethics,
Infrastructure,
Integrity,
ISACA,
ISO,
ITSM,
Organizational Structure,
Service Delivery,
SystemsAuthority is the power or right to give commands, enforce obedience, take action, or make final decisions. How operating activities are assigned as well as how reporting relationships and authorization hierarchies are established reflect authority status. Managerial authority...
May 22, 2012 9:46 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Ethics,
Infrastructure,
Integrity,
ISACA,
ISO,
ITSM,
Organizational Structure,
Service Delivery,
SystemsAn entity’s organizational structure provides the framework within which its activities for achieving entity-wide objectives are planned, executed, controlled, and reviewed. An entity should develop an
May 18, 2012 11:06 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Ethics,
Infrastructure,
Integrity,
ISACA,
ISO,
ITSM,
Operating Style,
Service Delivery,
SystemsManagement’s operating style is usually derived from devotion to tasks, symbolic behavior, and engrained cultural norms. Operating style will typically be reflected, directly or indirectly, in entity-centric imperatives presented in items such as the mission statement,...
May 15, 2012 10:28 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Ethics,
Infrastructure,
Integrity,
ISO,
ITSM,
Murdoch,
Service Delivery,
SystemsManagement’s philosophy encompasses a broad range of beliefs, concepts, and attitudes that have a significant impact not only on the entity’s basic policies, but also on determining the entity’s culture. Management’s beliefs are the focal point for directing activities. ...
May 11, 2012 10:37 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Ethics,
Infrastructure,
Integrity,
ISO,
ITSM,
Service Delivery,
Systems,
YahooFor most individuals, integrity values are a personal issue that should reflect organizationally enforced edicts. Within an entity’s control environment, managerial integrity should represent “the quality or state of being of sound moral principles.” Specifically,...
May 8, 2012 10:10 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Infrastructure,
ISO,
ITSM,
Service Delivery,
SystemsContributing foundational control environment factors are values and attitudes. Values and attitudes represent a view of what is desirable or undesirable behavior. Behavior refers to “the way one acts,” especially to actions that can be observed. Circularly, individual and group behavior is...
May 4, 2012 11:35 PM
Posted by: Robert Davis
COBIT,
Control Environment,
Control Techniques,
Infrastructure,
ISO,
ITSM,
Service Delivery,
Service Support,
SystemsThe control environment is an important component of an entity’s control structure or system that directly impacts IT governance. Literally, an entity’s control environment sets the “
May 1, 2012 10:24 PM
Posted by: Robert Davis
Change Control,
Change Management,
CMDB,
Configuration Management,
IAP,
Information Assets Protection,
Infrastructure,
IT Infrastructure,
ITIM,
Problem Management,
Release Management,
Service Delivery,
SystemsAn IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...
