IT Governance, Risk, and Compliance:

May, 2012

1

May 29, 2012  10:55 PM

What Every IT Manager Should Know About Service Delivery and Support – Part VIII

Robert Davis Robert Davis Profile: Robert Davis

Knowledge management activities and initiatives enable competence. Commitment to competence is required to ensure adequate leadership and workmanship when engaged in entity endeavors. Therefore, well qualified,...

May 25, 2012  9:20 PM

What Every IT Manager Should Know About Service Delivery and Support – Part VII

Robert Davis Robert Davis Profile: Robert Davis

Authority is the power or right to give commands, enforce obedience, take action, or make final decisions. How operating activities are assigned as well as how reporting relationships and authorization hierarchies are established reflect authority status. Managerial authority...


May 22, 2012  9:46 PM

What Every IT Manager Should Know About Service Delivery and Support – Part VI

Robert Davis Robert Davis Profile: Robert Davis

An entity’s organizational structure provides the framework within which its activities for achieving entity-wide objectives are planned, executed, controlled, and reviewed. An entity should develop an


May 18, 2012  11:06 PM

What Every IT Manager Should Know About Service Delivery and Support – Part V

Robert Davis Robert Davis Profile: Robert Davis

Management’s operating style is usually derived from devotion to tasks, symbolic behavior, and engrained cultural norms. Operating style will typically be reflected, directly or indirectly, in entity-centric imperatives presented in items such as the mission statement,...


May 15, 2012  10:28 PM

What Every IT Manager Should Know About Service Delivery and Support – Part IV

Robert Davis Robert Davis Profile: Robert Davis

Management’s philosophy encompasses a broad range of beliefs, concepts, and attitudes that have a significant impact not only on the entity’s basic policies, but also on determining the entity’s culture. Management’s beliefs are the focal point for directing activities. ...


May 11, 2012  10:37 PM

What Every IT Manager Should Know About Service Delivery and Support – Part III

Robert Davis Robert Davis Profile: Robert Davis

For most individuals, integrity values are a personal issue that should reflect organizationally enforced edicts. Within an entity’s control environment, managerial integrity should represent “the quality or state of being of sound moral principles.” Specifically,...


May 8, 2012  10:10 PM

What Every IT Manager Should Know About Service Delivery and Support – Part II

Robert Davis Robert Davis Profile: Robert Davis

Contributing foundational control environment factors are values and attitudes. Values and attitudes represent a view of what is desirable or undesirable behavior. Behavior refers to “the way one acts,” especially to actions that can be observed. Circularly, individual and group behavior is...


May 4, 2012  11:35 PM

What Every IT Manager Should Know About Service Delivery and Support – Part I

Robert Davis Robert Davis Profile: Robert Davis

The control environment is an important component of an entity’s control structure or system that directly impacts IT governance. Literally, an entity’s control environment sets the “


May 1, 2012  10:24 PM

Managing the IT Configuration – Part VIII

Robert Davis Robert Davis Profile: Robert Davis

An IT maintenance request requires analysis of all incidents and problems generated in the entity’s production environment. However, assigned IT service support personnel should make problem evaluation their final step prior to correction. Sequentially, within the evaluation process, an...


1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: