IT Governance, Risk, and Compliance:

August, 2011

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August 30, 2011  8:47 PM

Common Risk Determinants for an IT Architecture – Part II



Posted by: Robert Davis
COBIT, Control Environment, IT Architecture, Project Management

Communicating the expectation for adequate IT controls to every entity employee aids in establishing an effective ITG support structure. Therefore, ITG should be installed to convey managements’ CE...

August 26, 2011  9:52 PM

Common Risk Determinants for an IT Architecture – Part I



Posted by: Robert Davis
COBIT, Control Environment, IT Architecture, Project Management, Third Party Providers, TPP

An entity’s control environment (CE) can provide discipline and structure to processes ensuring operational, financial, and compliance requirements are adequately addressed. As an integrated component, technology...


August 23, 2011  8:30 PM

An Overview of IT Service Delivery and Support – Part VIII



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, ITSM, Service Level Management

Aligned with the generally accepted IT value definition; IT service basic principles should deliver appropriate quality, on-time and within-budget, while achieving promised benefits. Where these basic principles are earnestly harmonized, IT service delivery and support benefits...


August 19, 2011  8:15 PM

An Overview of IT Service Delivery and Support – Part VII



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, IT Service Management, ITG, ITSM, Service Level Management

Once the ITG stage is reached, IT processes are fully integrated with business processes; thus potentially improving service quality and business agility for achieving...


August 16, 2011  7:55 PM

An Overview of IT Service Delivery and Support – Part VI



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, ITG, ITIM, ITSM, Service Level Management

As discussed in IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing, when evolving from technology providers into strategic partners, IT organizational units generally...


August 12, 2011  8:31 PM

An Overview of IT Service Delivery and Support – Part V



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

With IT applications attempting to support every possible organizational structure and business process, operational simplicity can proportionally diminish or vanish for users. Despite transparency provisions through graphical user interfaces, color diversity and help messages; IT complexity can...


August 9, 2011  7:54 PM

An Overview of IT Service Delivery and Support – Part IV



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

Considering information systems are generally critical to enhancing productivity, it is imperative deployed IT provide availability with service responsiveness meeting user utilization demands. Entity intricacies and IT operational complexities can result in issues that may necessitate speedy and...


August 5, 2011  8:00 PM

An Overview of IT Service Delivery and Support – Part III



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

IT management should pursue satisfactorily serving its customers to enhance information asset value perceptions. For most entity users, IT is a tool to perform routine business processes. As examples, potential IT usage can encompass: transferring or collecting financial instruments, receiving...


August 2, 2011  8:21 PM

An Overview of IT Service Delivery and Support – Part II



Posted by: Robert Davis
Asset Management, Availability Management, Capacity Management, Change Management, Configuration Management, Continuity Management, Financial Management, IEC, Information Security Management, ISO, Service Level Management

In order to deliver adequate IT services, the necessary support processes must be established and functioning consistent with entity-centric service requirements. Abstractively; asset management, configuration management as well as change...


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