IT Governance, Risk, and Compliance:

November, 2010

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November 30, 2010  7:42 PM

Open Source Hardware and Software Licensing – Part IV



Posted by: Robert Davis
Consumer, Copyright, Digital Millennium Copyright Act, DMCA, Domain, Licensing, Open Source, Open Source Hardware, Open Source Software, OSH, OSS, Peer Production, Source Code

IT hardware design documents, in addition to the software associated with enabling IT hardware functionality, can be released utilizing an open source software agreement. However, most hardware licenses are fundamentally different due...

November 27, 2010  3:30 AM

Open Source Hardware and Software Licensing – Part III



Posted by: Robert Davis
Consumer, Copyright, Digital Millennium Copyright Act, DMCA, Domain, Licensing, Open Source, Open Source Hardware, Open Source Software, OSH, OSS, Peer Production, Source Code

“Collectively, the term IT hardware describes all equipment necessary to enable IT services utilization. Yet, each hardware configuration item may have distinct operational characteristics and...


November 23, 2010  7:03 PM

Open Source Hardware and Software Licensing – Part II



Posted by: Robert Davis
Consumer, Copyright, Digital Millennium Copyright Act, DMCA, Domain, Licensing, Open Source, Open Source Hardware, Open Source Software, OSH, OSS, Peer Production, Source Code

Open source IT hardware are physical configuration items designed and usually offered under the same terms as other open source products. Utilizing this premise, an open source IT hardware development project can apply similar open...


November 18, 2010  5:27 PM

Open Source Hardware and Software Licensing – Part I



Posted by: Robert Davis
Consumer, Copyright, Digital Millennium Copyright Act, Domain, Licensing, Open Source, Open Source Hardware, Open Source Software, OSH, OSS, Peer Production, Source Code

In an attempt to control and/or reduce IT costs many entities have turned to open source development as a preferred alternative method for constructing new products. Open...


November 16, 2010  12:03 AM

Service Level Management of Cloud Computing – Part VIII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Generally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through leasing usage from...


November 12, 2010  4:52 AM

Service Level Management of Cloud Computing – Part VII



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

Commercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective SLAs, OLAs must be defined and developed prior to deploying any cloud computing...


November 8, 2010  8:32 PM

Service Level Management of Cloud Computing – Part VI



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

SLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass:

  • Scalability...


November 4, 2010  5:13 PM

Service Level Management of Cloud Computing – Part V



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, OLA, Operational Level Agreement, QoS, Quality of Service, Service Level Agreement, Service Level Management, Service Level Requirements, SLA, SLM, SLR

To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through central sites utilizing configured...


November 1, 2010  5:39 PM

Service Level Management of Cloud Computing – Part IV



Posted by: Robert Davis
Cloud Computing, Critical Success Factors, CSF, IT Service Delivery, IT Support, ITSM, Key Performance Indicators, KPI, QoS, Quality of Service, Service Level Agreement, Service Level Management, SLA, SLM

SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic...


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