October 25, 2010 3:00 PM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
Service Level Agreement,
Service Level Management,
SLA,
SLMIT assets are complex to manage and continually change due to the nature of technology and changing business requirements. Effective life cycle management of hardware, software licenses and service agreements; as well as permanent and contracted human...
October 21, 2010 6:24 PM
Posted by: Robert Davis
Cloud Computing,
Critical Success Factors,
CSF,
IT Service Delivery,
IT Support,
ITSM,
Key Performance Indicators,
KPI,
Service Level Agreement,
Service Level Management,
SLA,
SLMService Level Management (SLM) defines, negotiates, controls, reports and monitors agreed-upon service levels within predefined standard service parameters. Usually, effective
October 18, 2010 12:48 PM
Posted by: Robert Davis
Compliance Management,
Compliance Verification Systems,
Continuous Monitoring,
Control System,
Data Provisioning,
Decision Techniques,
Enterprise Resource Planning,
ERP,
Exception Reporting Systems,
Expert Systems,
Inference Engine,
Knowledge Acquisition,
Knowledge Engineer,
Knowledge-base,
Management Information Systems,
MISSince management is responsible for the entity’s controls, they should have the means to determine, on an ongoing basis, whether selected controls are operating as designed. Continuous monitoring typically addresses management’s responsibility to assess the adequacy and effectiveness of...
October 14, 2010 3:21 PM
Posted by: Robert Davis
Compliance Management,
Compliance Verification Systems,
Continuous Monitoring,
Control System,
Data Provisioning,
Decision Techniques,
Enterprise Resource Planning,
ERP,
Exception Reporting Systems,
Expert Systems,
Inference Engine,
Knowledge Acquisition,
Knowledge Engineer,
Knowledge-base,
Management Information Systems,
MISContinuous monitoring allows management to have greater insight into the entity’s current state of compliance. Typically, for IT, continuous monitoring involves...
October 11, 2010 6:02 PM
Posted by: Robert Davis
Compliance Management,
Compliance Verification Systems,
Continuous Monitoring,
Control System,
Data Provisioning,
Decision Techniques,
Enterprise Resource Planning,
ERP,
Exception Reporting Systems,
Expert Systems,
Inference Engine,
Knowledge Acquisition,
Knowledge Engineer,
Knowledge-base,
Management Information Systems,
MISTo ensure effective continuous monitoring, adequate segregation-of-functions must be sustained. Continuous monitoring and segregation-of-functions are not new control concepts. Yet,...
October 7, 2010 12:28 PM
Posted by: Robert Davis
Compliance Management,
Compliance Verification Systems,
Continuous Monitoring,
Control System,
Data Provisioning,
Decision Techniques,
Enterprise Resource Planning,
ERP,
Exception Reporting Systems,
Expert Systems,
Inference Engine,
Knowledge Acquisition,
Knowledge Engineer,
Knowledge-base,
Management Information Systems,
MISAccording to The Institute of Internal Auditors, “Continuous monitoring of controls is a process that management puts in place to ensure that its policies and procedures are adhered to, and that business processes are...
October 4, 2010 5:25 PM
Posted by: Robert Davis
Compliance Management,
Compliance Verification Systems,
Continuous Monitoring,
Control System,
Data Provisioning,
Decision Techniques,
Exception Reporting Systems,
Expert Systems,
Inference Engine,
Knowledge Acquisition,
Knowledge Engineer,
Knowledge-base,
Management Information SystemsTo enable effective deployment, the three levels of continuous monitoring must operate harmoniously. The data provisioning level supplies raw datum for analysis after completing the collection process. This collected data can be extracted from processed and formatted output that...
