Posted by: Raj Perumal
branch recording, call manager, Cisco, NICE, voice, voice recording, VoIP
Hello again folks! In this day and age of VoIP phone service, people what every bell and whistle they can get their hands on. By going to VoIP you can get a veritable barrage of features.
One of the most common requests in the VoIP world is for access to some sort of voice recording solution. This is quite common in the legal and financial sectors. People need the ability to record what people say either for billing or contractual purposes.
So if you’re using a Cisco VoIP solution, what can you use for voice recording? Most solutions require a dedicated server on site and if you have branch offices, you might not want to deploy servers to those locations. Well Cisco partners with a product called NICE which allows you to recording at the branch office without the use of a server.
Cisco has done up a paper on VoIP recording for Financial Services Organizations that makes for a good read. You can read more about it here.