The musings of an IT Consultant

Mar 31 2010   10:13PM GMT

Usings Kaseya, random instances of server slow?



Posted by: Raj Perumal
Tags:
Kaseya
Managed Services
monitoring
slow server

Hi folks, here’s an interesting problem I ran into. I recently had some complaints about something causing some slow server issues. Having never seen this before I decided to investigate further.

After investigating I found that there were a bunch of snmpget.exe requests running on the server that was pinning the cpu. Upon further investigation I found that it was the Kaseya agent spawning the process. Kaseya is a monitoring package that is commonly used in the Managed Services industry.

After finding the problem I was able to trace it to a computer audit being run by Kaseya during the day. I cancelled the tasks and then rescheduled the audit to run on the server during off business hours. This fixed the issue. Happy monitoring!

-RP

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