Ticket management in the IT consulting world

Hi folks! So you start out in IT in your fancy new consulting business and you wonder what you should use for ticket management? Well I’ve used a myriad of products, as there sure are a ton of them out there. Most I find are oriented to the Help Desk portion of the IT industry.

However the consulting industry is a little different. The focus is on billable time, sales opportunities and help desk. What do you use in this situation? Especially if your company is running managed services offerings?

The good folks at ConnectWise have a product called ConnectWise PSA and it’s great. It’s awesome for tracking employee time, billable hours vs non-billable hours, and generating sales opportunities. If you have a chance check it out here.

-RP