outlook inbox

How to configure your BlackBerry to delete messages on the BlackBerry device and in your Outlook Inbox in a BES environment

One of the simplest configuration checks you should do when having BlackBerry synchronization issues with deletions in a BES environment is to check your reconciliation settings.

First go into the Messages section of your BlackBerry. Then click on the BlackBerry button to access the menu for Messages. Then click on options and select Email Reconciliation which will take you to the appropriate settings. Ensure that the settings look as follows:

Delete On: Mailbox & Handheld

Wireless Reconcile: On

On Conflicts: Mailbox Wins

 If these settings aren’t set, then go to each field and change them to match my settings. That should do the trick!

-RP

Shift deleting of message in your inbox not deleting on your BlackBerry?

Another common BlackBerry question I get is regarding deletion of messages. I could probably write a whole novel about all the different issues you can run into with BlackBerry synchronization but I’ll spare you the pain and just mention a few things.

When people hold the shift key down and hit delete to permanently delete items in their Outlook it doesn’t give the BES server (BlackBerry Enterprise Server) time to process the deletion so the deletion doesn’t synchronize and in turn your BlackBerry still shows the message as available. How do you fix this? You need to turn on “Hard Deletions” in your BES server. What this does is it allows the BES server to process the shift-deletion of emails so they synchronize properly.

You can do this by following the instructions at this Blackberry Knowledgebase Article Doc ID KB14142.

-RP