The musings of an IT Consultant:

Managed Services

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February 28, 2011  10:58 PM

Kaseya Connect!



Posted by: Raj Perumal
Kaseya, Managed Services, monitoring, MSP, remote control

Hi folks! So for those of you that took my advice and started using Kaseya, good for you! The Kaseya conference is coming soon! For those of you that haven't, give Kaseya a spin and see how you like it, it's a great product! The Kaseya conference is a great opportunity to look at all things...

November 30, 2010  6:24 PM

Kaseya Roadmap



Posted by: Raj Perumal
Kaseya, Managed Services, Product, Roadmap, Technical

Hi folks! As you know, I'm a big proponent of managed services and recommend using some sort of managed software product to manage your clients efficiently. Kaseya happens to be one of my favourite products in this regard. Well Kaseya has just recently come out with a product roadmap update for...


March 31, 2010  10:13 PM

Usings Kaseya, random instances of server slow?



Posted by: Raj Perumal
Kaseya, Managed Services, monitoring, slow server

Hi folks, here's an interesting problem I ran into. I recently had some complaints about something causing some slow server issues. Having never seen this before I decided to investigate further. After investigating I found that there were a bunch of snmpget.exe requests running on the server...


December 1, 2009  12:00 AM

Ticket management in the IT consulting world



Posted by: Raj Perumal
connectwise, ConnectWise PSA, IT Consulting, IT ticket management, Managed Services

Hi folks! So you start out in IT in your fancy new consulting business and you wonder what you should use for ticket management? Well I've used a myriad of products, as there sure are a ton of them out there. Most I find are oriented to the Help Desk portion of the IT industry. However the...


March 14, 2009  4:58 PM

Kaseya Connect 2009



Posted by: Raj Perumal
conference, Epic, Kaseya, Kaseya Connect 2008, Kaseya Connect 2009, Las Vegas, Managed Services, MSP, Raj Perumal, The musings of an IT Consultant

Well as I have mentioned before, I love the product Kaseya. It is a great solution for providing Managed Services to your customers. With Kaseya you can monitor and control small to large amounts of workstations and servers as well as create an alerts dashboard to notify you about impending alerts...


December 22, 2008  6:30 AM

More on Managed Services



Posted by: Raj Perumal
IT Consulting, Managed Services

So I'm starting to see more and more companies coming up with Managed Services divisions in their IT consulting business as of late. Looks to me like some people see dollar signs and figure they can just jump on the band wagon and provide great service. This bothers me for a variety of...


July 25, 2008  2:30 PM

Monitoring in the Managed Services Industry



Posted by: Raj Perumal
Consulting, Kaseya, Level Platforms, Managed Services, Managed Services Platforms, monitoring, MSP, MSPs, N-Able, SNMP monitoring

One of the key parts of any Managed Services offering is the ability to provide adequate monitoring to your clients. There are many pieces of software out there that claim they can do othe job of providing full monitoring for a Managed Services environment. These products are typically called...


July 19, 2008  2:40 AM

The Perception of Managed Services



Posted by: Raj Perumal
computer support, Information Technology, IT Consulting, Managed Services

Being in the consulting field as long as I have, I have encountered pretty much every reaction to Managed Services offerings. Some people openly embrace it and love the idea of a consulting company completely taking care of everything for them, and other people get quite scared fearing for their...


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