Kaseya

Kaseya Connect 2009

Well as I have mentioned before, I love the product Kaseya. It is a great solution for providing Managed Services to your customers. With Kaseya you can monitor and control small to large amounts of workstations and servers as well as create an alerts dashboard to notify you about impending alerts in a client’s environment.

Well that same company that brought you the Kaseya product is now holding a conference in Las Vegas. It’s called Kaseya Connect 2009. I for one am going to try my best to go if I can find the time to get away from my duties here in Winnipeg. I would encourage all of you in the Managed Services industry to go as well. There should be a lot to learn from this conference.

One of the things I’m going to try and get out of it is how I can better use the Kaseya product to increase efficiencies in our Managed Services division. It should be a blast!

-RP

Monitoring in the Managed Services Industry

One of the key parts of any Managed Services offering is the ability to provide adequate monitoring to your clients. There are many pieces of software out there that claim they can do othe job of providing full monitoring for a Managed Services environment. These products are typically called Managed Services Platforms (MSPs).

 I’ve had the good fortune to use and try many MSPs and the one thing I have learned is that they all have their advantages. There really is no one good platform, it’s more about which platform makes the most sense for your Managed Services Business as they all have their own strengths, weaknesses, and focus.

 The key is to find a MSP that matches your offerings to your clients. The only way to do this is with a fully functional trial. When trying out software like this, your best bet is to install it in a test pilot scenario and use it as if you were supporting a real client. Give it all the same administrative attention you would give a product that you already own and are using. This way you can see how it works for you in your day to day consulting.

 Some of the more popular MSP companies out there are Kaseya, Level Platforms and N-Able.

 -RP