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connectwise

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August 31, 2011  7:20 PM

ConnectWise and LabTech



Posted by: Raj Perumal
connectwise, Kaseya, LabTech

Hi folks! So as you know I am a big proponent of ConnectWise and Kaseya for both time tracking and remote monitoring and management respectively in the services industry. Well ConnectWise this year has joined forces with LabTech to provide an alternative RMM solution. I figure this was bound to...

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December 31, 2010  9:57 PM

BrightGauge



Posted by: Raj Perumal
BrightGauge, connectwise, Kaseya, MSP

Hi folks! So there is a new product in the MSP market that is coming soon called BrightGauge by BrightGauge Software. What is it? Apparently it's software that integrates with both Kaseya and ConnectWise and allows you to put your client communications/alerts/tickets under one pane of glass from...

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December 1, 2009  12:00 AM

Ticket management in the IT consulting world



Posted by: Raj Perumal
connectwise, ConnectWise PSA, IT Consulting, IT ticket management, Managed Services

Hi folks! So you start out in IT in your fancy new consulting business and you wonder what you should use for ticket management? Well I've used a myriad of products, as there sure are a ton of them out there. Most I find are oriented to the Help Desk portion of the IT industry. However the...

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