So I’m starting to see more and more companies coming up with Managed Services divisions in their IT consulting business as of late. Looks to me like some people see dollar signs and figure they can just jump on the band wagon and provide great service. This bothers me for a variety of reasons.
People new to the Managed Services game better know what they’re getting into, because if you’re not prepared you can easily make a bad name for your business in a hurry. If you quickly get the reputation for providing sub par service then other aspects of your business can suffer. Also if the service is not provided properly it can help sour the market for other businesses by inadvertently giving the name “Managed Services” a bad name based on just one company providing bad service.
Don’t get me wrong, I’m sure there are many people out there that can provide this service adequately. But I have seen (and they shall remain unnamed) some companies pick up the “Managed Services” mantle when they really have no business doing so. Instead they’re probably going to make a little money up front, and then cause their clients grief further down the road at the expense of their clients.
Managed services done properly should be a win-win situation for both parties (consulting company and the client). The consulting company reasonably makes some money off of the consulting and in turn the client receives a valuable service that is worth their hard earned dollars and helps their everyday business.
I hope the wannabes in this field are quickly identified and thrown out by the market. My 2 cents!