The musings of an IT Consultant

Aug 24 2008   4:51PM GMT

How to configure your BlackBerry to delete messages on the BlackBerry device and in your Outlook Inbox in a BES environment



Posted by: Raj Perumal
Tags:
BES
BES environment
BlackBerry
Blackberry Enterprise Server
Email Reconciliation settings
Mailbox and Handheld
Mailbox Wins
Message reconciliation
outlook inbox
synchronize deletions
wireless reconcile
wireless reconciliation settings

One of the simplest configuration checks you should do when having BlackBerry synchronization issues with deletions in a BES environment is to check your reconciliation settings.

First go into the Messages section of your BlackBerry. Then click on the BlackBerry button to access the menu for Messages. Then click on options and select Email Reconciliation which will take you to the appropriate settings. Ensure that the settings look as follows:

Delete On: Mailbox & Handheld

Wireless Reconcile: On

On Conflicts: Mailbox Wins

 If these settings aren’t set, then go to each field and change them to match my settings. That should do the trick!

-RP

1  Comment on this Post

 
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  • Twoscoops
    I have tried going to options but the BB will not open options!!!!! Help needed please TS
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