IT Compliance Advisor


May 31, 2016  5:27 PM

As IoT and big data increase cyber risks, industry on the defensive

Mekhala Roy Mekhala Roy Profile: Mekhala Roy

The time isn’t far away when everything in our lives, from furniture to coffee pots, will have the ability to be “smart.” Various reports estimate that there will be anywhere between 30 to 200 billion internet-connected devices by 2020.

And with the dollar value of personally identifiable information going up, the focus of the cyber-attackers has changed in recent years: As they begin to realize the value of personal data, hackers have focused on commoditizing the information that is often readily available on connected devices.

As the focus of the attackers continues to change in the face of IoT proliferation, the challenge will be how to mitigate attacks beforehand, said Sam Phillips, VP, general manager, CISO at Samsung Business Services.

“The real challenge is to figure that next step out,” Phillips said during a recent panel discussion titled Mitigating Cyber Risks in the Growing World of Internet-connected Devices at the MIT Sloan CIO Symposium in Cambridge, Mass. “If you can do that, you have removed the financial incentives around those [data].”

As companies move into IoT, it is important to be cautious and architect security processes well before products are deployed, Phillips added.

Modern data security challenges

There is no doubt the surge of Internet-connected devices is creating a varied range of new attack surfaces for hackers: Markets and Markets forecasts that the Internet of Things (IoT) global security market will grow to $28.90 billion by 2020.

As we look forward to a more connected future, organizations have to be prepared to combat these increasingly sophisticated cases of cyberattacks. One upside to the surge in cyberattack cases is that more companies are implementing security controls from the beginning to protect and secure their data, panelist Roota Almeida, head of information security at Delta Dental of New Jersey, said at the session.

To offset the risks associated with widespread digitization and IoT, many companies today are applying advanced big data analytics like machine learning to predict cyberattacks and understand the tactics and techniques used by their adversaries. The analytics data also helps them respond and recover quicker from such attacks.

“In machine learning … the whole goal is to take human speed out of the equation and operate on network speed, so you can stay not too far behind the adversaries,” panelist Mark Morrison, CISO at State Street Corp., said at the session.

One of his challenges at State Street is to show how security in a digitized world is an enabler for the business, he added.

Security should be sold as a sector,” Morrison said, adding that financial organizations “should not monetize and sell security as a product; that’s something we provide to our clients for doing business with us.”

The future of cybersecurity

Panelists agreed that when it comes to mitigating modern cyber risks, being compliant alone does not guarantee security. To be secure, there are a lot of other components that need to be taken care of even after regulatory compliance is taken care of.

Phillips and Morrison agreed that security will get better with time, as companies grow accustomed to the new threats.

“We are growing at a faster rate than our adversaries,” Morrison said.

Almeida, however, said that in the future the security situation will be different but not necessarily better. The “bad guys” will simply go after the information available then, she added.

Another major challenge that companies face today is the lack of talent in the security sector, said panelist Tom Eilers, Eastern U.S. director of Intel Security’s Government and Education Solutions, at the session. There is a 40 percent deficit in available talent and that number is expected to rise in a couple of years, Eilers said.

The solution?

Academia has to continue to generate next-generation coders and cyberwarriors, panelists suggested.

May 26, 2016  1:19 PM

How security standards help companies prioritize data protection

Fran Sales Fran Sales Profile: Fran Sales
Authentication, Consumer data, Data security standards, GRC strategy, nist, Privacy and security, regulatory compliance, SANS, Threat intelligence

In part one of this blog post, John Pescatore, director at the nonprofit cybersecurity training provider SANS Institute, delved into the legal challenges companies face as they strive to secure consumer information. Here, Pescatore discusses how companies can use various security standards available to create their unique set of security policies.

Considering the thicket of data security principles and factors modern companies have to consider, is there one governing body that can guide organizations as they navigate through it?

Unfortunately, there is no global governing agency or set of standards everyone has agreed upon, Pescatore said. While there are large and exhaustive security frameworks that companies can consult such as the NIST Cybersecurity Framework and the ISO 27001, what companies frequently need help with is discerning which practices are the most important and which they should do first, he added.

Companies can start with looking at the various structures and standards to help them prioritize the security practices that can help reduce the potential for attacks. Some examples of prioritization guidelines are the critical security controls offered by the Center for Internet Security/SANS, guidelines from the information insurance division of the NSA and the security standards outlined by the payment card industry.

There are a couple of ways companies can filter through these security standards, according to Pescatore:

  • Pescatore advised companies to join the ISACs, or information sharing and analysis centers that are found within each vertical industry. Members of each ISAC collect, analyze and share actionable threat information with each other. The finance, industrial controls and automotive industries, for instance, have very active ISACs, and the healthcare and retail verticals have new ISACs sprouting up. “[Joining ISACs] are not expensive; they’re good ways to see what the best practices or common practices of your peers are,” Pescatore said.
  • In the U.S. in particular, many cities have FBI-sponsored sharing organizations called InfraGard groups that are free for private-sector companies to join. InfraGard groups function similarly with ISACs in that participants, including academic institutions and local and state law enforcement agencies, share threat intelligence with each other.

Ditch the myths or fall behind

The bottom line, Pescatore said, is that every company is ultimately going to have different security and privacy policies and procedures based on how their business works. Establishing the right policies is reliant not just on basic principles such as stronger authentication and doing away with reusable passwords, however. It is also overcoming the myth that users will never accept these new security practices, he said.

For example, when companies are trying to instill stronger authentication procedures, it is detrimental to think “we can’t make the users do anything but reusable passwords, the vice president of sales will never stand for it,” Pescatore said.

This causes businesses to fall behind and fail to implement security measures that employees already practice as consumers. “Meanwhile, at home, [the VP of sales] is using his iPad with his fingerprint, using his thumbprint on his phone, to be more secure,” he said.


May 26, 2016  1:10 PM

Businesses must look beyond regulations for security and privacy guidance

Fran Sales Fran Sales Profile: Fran Sales
Consumer data, Data security standards, GRC strategy, personal data, Privacy and security, regulatory compliance, SANS

Last month, Sens. Richard Burr and Dianne Feinstein from the Senate Select Committee on Intelligence unveiled a draft of the Compliance with Court Orders Act of 2016 that would require all technology companies — from mobile device manufacturers to application makers — to comply with court orders granting federal officials access to encrypted information. “No one is above the law,” the draft states, adding that tech companies should be able to protect user privacy with strong security while still complying with these legal requirements.

The Compliance with Court Orders Act is the latest development in the continuing battle to protect personal privacy while at the same time maintaining national security. It further brings to light how maintaining that balance presents a particular challenge as companies strive to meet their customers’ expectations regarding user experience and privacy.

One way tech companies try to figure out where this balance between security and privacy lies is through regulations and court rulings. But relying only on laws is problematic, according to John Pescatore, director at the nonprofit cybersecurity training provider SANS Institute.

“Regulations just specify some bare minimum; they don’t define security for anything,” he said at a CompTIA IT professional webinar last month. He added that not only is there no global definition for attaining this security-privacy balance because privacy laws vary by region or by country, but also that regulations and legal precedents can change over time.

Instead, Pescatore advises companies start with three basic principles that can be combined and implemented in various ways:

  • Confidentiality, or making sure the right people have access to information
  • Integrity, or ensuring the accuracy of the information and that changes to data are tracked
  • Availability, or making sure the information in your systems is accessible when it is needed.

These three foundational ingredients should add up to help meet current regulatory requirements, but more importantly satisfy consumer expectations.

“No law came along and told Apple they had to protect things better than Microsoft did. … Those are not laws driving things; those are actually people’s demands for increased security and privacy,” Pescatore said.

Encryption

Encryption can be an effective tool to enable this increased security and privacy if the aforementioned basic principles have been laid out properly as the foundation, Pescatore said. In the case of passwords, for instance, encryption is useless if users employ easy-to-guess or reusable passwords, or are susceptible to phishing attacks.

“The vast majority of attacks would have been foiled if we used … something as simple as a text message to your phone in addition to a password,” Pescatore said. “Once we’ve gotten to the point where we can at least protect the user’s authentication, that’s where encryption becomes very powerful” by allowing companies to be more flexible about where they store their data.

But despite encryption’s security strengths including only permitting access when explicitly allowed, it’s very easy to implement the tool “badly,” Pescatore added. If keys aren’t managed properly, for example, encryption could potentially prevent or hamper the right person from accessing their data.

Further complicating matters are countries with laws with language similar to the Compliance with Court Order draft that include the government in their definition of the “right person” to access data.

For companies such as Apple and WhatsApp that built their business model on giving their consumers sole control of their own encrypted communications, this puts them at a legal quandary, technology advocates recently told Recode.

Law enforcement has also suggested building backdoors into encrypted systems and data as the answer to this issue, but Pescatore doesn’t think so: He equated backdoors to securely locking a house and then leaving a key under the welcome mat.

“In the digital world, sooner or later, someone is going to find that key under that welcome mat, no matter how well that backdoor was hidden,” he said.

In part two of this blog post, Pescatore discusses how companies can wade through the various security standards to get guidance on developing security policies.


May 9, 2016  11:02 AM

Five reasons to invest in ISO 27001 and other security certifications

Ben Cole Ben Cole Profile: Ben Cole

Information security has become a vital business driver as the huge data volumes generated by modern companies contain a treasure trove of intellectual property and PII that is enticing the hackers. A variety of security certifications and standards have been developed to help companies navigate the increasingly complicated data security landscape, as well as protect both business and customer data. One such standard is ISO 27001, developed by the International Organization for Standardization to help businesses establish, maintain and improve an information security management system. In this guest post, Kyle Anixter, PMO manager of IT services at Curvature, an IT infrastructure and services provider headquartered in Santa Barbara, Calif., outlines the business benefits of ISO 27001 certification.  

The business benefits of ISO 27001 certification

by Kyle Anixter

News regarding the unwanted release of corporate and/or consumer information makes headlines nearly every week. Whether it’s Anthem, AOL or Adobe, the biggest names in corporate America have watched their reputations be sullied by the continuous onslaught of data breaches. According to a data breach report released earlier this year by the Identity Theft Resource Center, the business sector topped the ITRC 2015 Breach List with nearly 40% of the breaches publicly reported last year, compared with about 32% in 2014.

The ignominious impact of this spike in breaches only seems to be intensifying, proving there is no better time to make sure your company takes a systematic, proactive and certified approach to managing the security of its sensitive information. For that reason, investing in highly structured and validated security certifications should be a top business priority.

Achieving the ISO 27001 certification, for example, is a solid strategy to ensure proper control over critical information assets. First published in October 2005 and updated in 2013, this standard pertains to internal employee records, financial information and intellectual property, as well as external data from customers and vendors. The ISO 27001 certification also makes sure information shared by and with third parties, such as customers, partners and vendors, is protected.

The ISO 27001 certification is particularly useful to companies by helping develop a stringent information security management system. Most important, it will demonstrate to employees, customers and business partners that when it comes to security, your company is prepared.

Curvature_Kyle_Anixter copy

Kyle Anixter

Here are the five most compelling benefits to investing in ISO 27001 security certification:

Manage risk: ISO 27001 focuses on proactive risk management, which is crucial for building a solid, sustainable security foundation. All companies realize they must invest in security, but having the proper risk management procedures in place goes a long way toward maximizing investment in the areas where it can deliver the biggest benefits while avoiding wasteful spending.

Security management frameworks: ISO 27001 provides a proven framework and all the general requirements for establishing information security best practices (for example, asset management, access control, cryptography, network security, etc.). The framework forces structure across the entire department, including roles, responsibilities, leadership and decision making. As a result, operations are more efficient, organized and successful. Improving operations has become an increasing priority for most companies, especially given the ongoing desire to keep IT operations lean and functioning optimally amid constant change and greater demands. With ISO 27001, there is the proof that systems and procedures are in place to enable the company to be better prepared to meet the known and unknown security challenges ahead.

A concentration on compliance: The laws, rules and regulations at all levels of government are continually changing, but this is no excuse for IT organizations to fall out of compliance with any of the legal requirements that apply to their operations. Aside from being the subject of the latest front-page news, falling out of compliance can lead to financial penalties, loss of trust and tarnished reputation. In addition to keeping its own ship on course, companies must remain vigilant regarding all information security-related requirements that originate in customer and supplier contracts and agreements.

Protect suppliers and customers: It’s sad but true: In a troubling number of instances, a company’s biggest security vulnerability comes from its customers and suppliers. The ISO 27001 certification delivers a well-defined structure by which both are made aware of their information security roles and responsibilities. With continual monitoring and measuring, everyone’s data — and reputations — are protected.

Improve customer confidence: It is common knowledge that solution and service providers often introduce and deliver products before fully realized security procedures have been put in place. Having ISO 27001 certification lets your customers know their sensitive and confidential data is protected within your company. Another key benefit is that it will set you apart from competitors. When working with large companies, certifications such as ISO 27001 are often necessary for inclusion on the list of approved partners.

In today’s fast-moving and evolving world of professional and managed services, ISO 27001 now is considered table stakes. Though not mandated by law, this certification ensures the holder is taking advantage of best practices and adheres to a set of proven procedures. Adding ISO 27001 to your corporate resume ensures customers and partners that you have the right controls in place and that data is not vulnerable inside or outside your corporate walls. As a result, you can proceed with a high level of confidence that all information and systems are safe and secure.


May 5, 2016  9:12 AM

PCI DSS 3.2 multifactor requirement among the version’s biggest changes

Fran Sales Fran Sales Profile: Fran Sales
Blockchain, Compliance, Data security standards, GDPR, grc, IBM, multifactor authentication, PCI compliance, PCI DSS, regulatory compliance, SEC

Details surrounding the updated Payment Card Industry Data Security Standard show that version 3.2 includes new multifactor authentication and encryption requirements. Also in recent GRC news: SEC enforcement actions — or the lack of them — are raising concerns about the agency’s ability to regulate Wall Street,  and IBM rolled out security and compliance standards for blockchain technology use.

Multifactor authentication one of the biggest changes in PCI DSS 3.2

The Payment Card Industry Data Security Standard (PCI DSS) version 3.2 was published on April 28, 2016, and includes stronger encryption and multifactor authentication requirements. The new version also provides criteria for PCI DSS compliance programs, as well as specific dates for banks and merchants to implement the changes.

PCI Security Council CTO Troy Leach said the requirement to implement multifactor authentication for any type of administrative access to payment card data and systems is the biggest change in PCI DSS 3.2. Leach added that a password alone is not enough to very a user’s identity and grant access to sensitive data, even within a company’s own network.

To prepare for this change, Leach recommends that organizations review how they manage data access authentication and examine administrator roles to find the areas that will most likely be affected by the new requirement.

Goldman Sachs cases call SEC’s watchdog role into question

Recent articles by media outlets The New Yorker and Fortune have called into question whether the Securities and Exchange Commission (SEC)  is able to adequately regulate Wall Street because it failed to call one firm to task.

The New Yorker highlighted the SEC’s decision not to pursue charges against Goldman Sachs senior executives for their role in a complex deal known as Abacus that the SEC believed involved securities violations by the Wall Street firm. Fabrice Tourre, a low-ranking trader at Goldman, was the only person held liable for any wrongdoing. Although the SEC considers the 2013 case a success, documents provided to The New Yorker by a lawyer who was assigned to the case showed that “SEC officials considered and rejected a much broader case against Goldman.”

Goldman Sachs, New World Headquarters, image

Goldman Sachs New World Headquarters (Source: Wikipedia)

Fortune, meanwhile, focused on a Goldman mortgage bond called Fremont Home Loan Trust 2006-e that included more than 5,000 residential subprime mortgages. The SEC had evidence that many of the loans were deficient, including 10% that were classified as EV3s, or “unacceptable risks.” Yet Goldman still waived these deficient loans into the mortgage bond deal, which eventually cost investors more than $500 million when they went into default. While the SEC sent Goldman a notice in February 2012 saying that the regulator was planning on pressing civil fraud charges based on the mortgage bonds, Goldman said in a securities filing in August of that year that the SEC had dropped the case. In April 2016, the U.S. Department of Justice reached a nearly $5.1 billion settlement with Goldman for defrauding investors using mortgage-backed securities.

As GDPR grace period approaches, questions abound

The two-year grace period for companies to prepare for the General Data Protection Regulation, the European Union’s overhaul of its data protection laws, is expected to begin in May. The GDPR’s provisions, however, vary extensively between the 28 EU member countries and create a lot of ambiguity, legal experts told The Wall Street Journal.

These unclear mechanisms include how companies can protect their intellectual property under the regulation and how data use consent is granted.

Companies will likely use the 24-month grace period not only to prepare for the GDPR’s passage, but also to navigate these ambiguities, according to the legal experts. EU officials also said that despite having a privacy working group and a privacy board providing guidance to companies regarding the GDPR mandates, they must still be translated in a manner that accurately conveys the law’s concepts in the 24 working languages used throughout the EU.

IBM releases new blockchain security standards

IBM last week announced a framework to help companies across several industries securely run blockchain technology that underpins Bitcoin and other digital currencies. Jerry Cuomo, vice president of blockchain for IBM, told Forbes that the standards are aimed to help companies in industries such as financial services, healthcare and government navigate data security regulations. Under the new standards, companies using IBM’s cloud-based blockchain technology will be able to create comprehensive log data to use for audits and compliance. IBM’s framework could also help companies comply with data privacy regulations such as the Gramm leach Bliley Act, HIPAA and the EU Data Protection Directive, Cuomo added.


April 28, 2016  12:15 PM

At Google, company culture key is to assuring consumer privacy

Fran Sales Fran Sales Profile: Fran Sales
Compliance, Consumer data, Corporate culture, Data privacy, Data regulations, Google, online privacy, Privacy and security, regulatory compliance

The lack of comprehensive federal privacy legislation leaves not only consumers vulnerable, but also companies frustrated. Many consumers lack information about the many ways their personal data is used, what parties use it, and the ways it could be potentially misused; meanwhile, companies seeking guidance to protect this data and be adequately transparent with their customers are left navigating a patchwork of privacy rules without a clear direction.

At present, companies must rely on a various privacy regulations that target only specific industries and types of data (e.g., HIPAA, FERPA), and many must wade through a number of constantly evolving state laws. Moreover, global companies must keep international privacy regulations in mind.

This patchwork of rules and lack of broad legislation such as a federal data breach protection law are a problem, said Sarah Holland, senior analyst of public policy and government relations at Google. And she is not just talking about companies like Google, a global company that has to navigate local, state, federal and global privacy laws as it builds products and services. Rather, she is referring to the risks facing the technology industry as a whole, and to the startup economy in particular.

“If you were only three people, and you were trying to get your company off the ground, how do you deal with that patchwork? How do you understand that and how are you incentivized to comply?” Holland said at a recent privacy forum hosted by the Massachusetts Attorney General’s Office at MIT.

Holland believes that Google is able to manage and keep up with constantly changing privacy regulations because it has created a strong culture of privacy and security across the company. This culture extends to the relationship Google has with its partners and encompasses the entire lifecycle of its products.

“You can have that [culture] before a product has been launched, and then [something like] the right to be forgotten comes down after a product has been launched, and you have to deal with that. We have colleagues around the world that help us deal with that,” she said.

That culture of privacy, Holland added, does not just incentivize compliance, but also earns their users’ trust by putting them in control of their data. She advised following Google’s four-pronged approach to building this type of culture:

 Bake security in from the beginning of a product’s development, and also throughout its lifecycle.

Strive to be upfront and fair about how the company uses customers’ data, and use clear language when informing customers of the ways their data could be used.

Give users control of their data. Google’s users can manage their data on myaccount.google.com, which functions as a one-stop-shop for them to control and secure their data. “It helps you do everything from managing your advertising settings to opting out of interspace marketing. You can also control your watch history and your location data,” Holland said.

Demonstrate to users why it’s valuable for them to allow you to use their data. At Google, Holland believes that “our users trust us with their data … and in turn, we use that to power products and services that benefit them.” These services include ones that will likely sound familiar, such as turn-by-turn directions, instant translation applications, and the ability to find flight information on Google Now. But they also include other initiatives that are more under-the-radar, such as Project Sunroof, which analyzes satellite data to encourage solar-powered energy use.


April 15, 2016  10:15 AM

FCC’s consumer privacy proposal: Harmful to innovation?

Fran Sales Fran Sales Profile: Fran Sales
Compliance, Consumer data, Data privacy, FCC, FTC, Net Neutrality, SEC

The FCC’s newly proposed privacy protection rules requires broadband and wireless providers to obtain consumer consent before collecting and sharing their data, but some are concerned this approach is detrimental to innovation. Also in recent GRC news: The U.S. Department of Justice announced a program to incentivize self-disclosure of foreign bribery violations, and the U.S. Securities and Exchange Commission called for hundreds more employees.

WSJ: FCC’s proposed consumer privacy rules could stifle innovation

Late last month, the Federal Communications Commission (FCC) proposed a new set of privacy regulations outlining how Internet service providers (ISPs) collect, use and share consumer data. With these rules, the FCC will take over the majority of the consumer protection enforcement formerly the domain of the Federal Trade Commission — a change that is part of the new net neutrality rules passed last year that reclassified ISPs as common carriers.

Under the rules that specifically target broadband companies, in the majority of situations consumers would need to “opt in,” or give consent to, a cable company seeking to sell their data to third parties. The proposed rules would also require wireless and broadband companies to communicate with consumers about how that data is being collected, used and shared.

But according to a Wall Street Journal opinion column, this approach will be detrimental to innovation because it restricts almost all uses of consumer preferences instead of punishing particular cases of unfair practices. Furthermore, the new rules exclude Google and Amazon, two companies whose business models profit greatly from data collection, according to the WSJ. These tech giants were deemed “edge providers” that are too big to regulate. Instead, they will continue to be monitored by the FTC.

Companies approach U.S. FCPA discount program with caution

The U.S. Justice Department rolled out a one-year pilot program that provides companies who self-disclose foreign corruption violations a discount of up to 50% on the associated sanctions. Assistant Attorney General Leslie Caldwell said that the program aims to encourage companies to self-report Foreign Corrupt Practices Act (FCPA) violations and build up the DOJ’s ability to deliver enforcement actions against individual offenders.

U.S. Department of Justice, image, building

U.S. Department of Justice (source: Wikipedia)

Reductions in sanctions will also be offered to companies who report all known facts and remediate “bad actions” that are outlined by the program.

While the program has garnered praise from experts in the space, they told WSJ that it’s also being viewed cautiously by companies. Companies are reluctant to participate in the pilot program because it does not set a minimum discount, and the amount of the reduction is totally under the discretion of the DOJ. The program also does not lay out what levels of lenient treatment from the DOJ correspond with specific types of cooperation. This lack of guidance could offset any incentives to report of FCPA violations, said Eric Bruce of the Kobre & Kim law firm.

“The steps articulated by DOJ in order to receive ‘full cooperation credit’ are still fairly subjective and subject to varying interpretations,” he told WSJ.

U.S. SEC Chair calls for additional funding and 250 more staffers

Mary Jo White, chair of the U.S. Securities and Exchange Commission, said the regulatory agency needs additional funding to hire 250 additional staffers to strengthen its oversight of today’s marketplaces and better protect investors. White said the additional staffers would also boost the SEC’s IT infrastructure and improve the cybersecurity and risk analyses of areas such as exchange-traded funds.

“Additional funding is imperative if we are to continue the agency’s progress in fulfilling its responsibilities over our increasingly fast, complex, and growing markets,” White said during a budget hearing before the Financial Security Oversight Committee at the Treasury Department on April 12.


April 12, 2016  12:01 PM

Twine Health CEO: Frequent, real-time interaction boosts patient trust

Fran Sales Fran Sales Profile: Fran Sales
Compliance, Consumer confidence, Consumer data, consumer health IT, Data privacy, HIPAA, HIPAA Compliance, patient data privacy

Despite the prevalence of consumer data collection and analysis today, there remains a glaring lack of clear policies and legislation around the protection of that data, according to privacy experts at a recent public forum on the topic at MIT in Boston. This gap poses great potential risks not just to consumers and their privacy and safety, but also to industries like the high-tech, financial and healthcare sectors that rely on consumer trust to thrive and innovate, experts said at the forum hosted by the Office of the Massachusetts Attorney General.

Panelist and Twine Health CEO John Moore said that even in the  heavily regulated healthcare industry, where legislations such as HIPAA and HITECH place restrictions on how organizations use patient data and heavily favor patients’ right to access their data, there are still considerable risks to customers.

In order to retain patients in their network and churn office visits, the powers that be at many of these healthcare organizations often use these regulations as “an excuse to withhold data from patients even though it was designed to make it accessible to them,” he said.

If the system continues restrict this access, it could be detrimental when, in the near future, the majority of patient data will be stored on mobile medical devices (e.g., blood glucose device) that will be able to produce, in real time, the results currently produced by hospital or office labs.

“Patients haven’t seen and experienced yet where sharing data provides value to them — as soon as you provide them an experience that helps them solve problems in their health and in their life, they exhibit drastically different behaviors,” Moore said.

Twine Health attempts to buck this trend by enabling patients to manage chronic disease by keeping track of personalized goals via a synchronized cloud-based app.

john moore, ceo, twine health, image

John Moore

A patient with high blood pressure, for example, has an atypical healthcare experience when using the Twine Health app. While the condition is still treated like an acute disease, a patient using Twine Health won’t interact with a physician prescribing medication. Instead they encounter a health coach who acts as a bridge to the doctor and collaborates with the patient to assess motivations and life barriers. The coaches also help create actionable goals, such as bringing blood pressure down by 10 points.

“All of this shows up in a patient’s data hub. … When a patient leaves the office, they start communicating with that health coach on a daily basis on medication, diet, exercise, etc.,” Moore said.

Patients using Twine Health are experiencing a dramatic decrease in their blood pressure compared with the average patient, Moore said: 70% reach their target blood pressure within one month; while the normal rate is 30% of patients reaching their goal within a year.

This approach, Moore said, “instills great sense of trust and affects customers’ behavior and what kind of data they want to share.”


March 31, 2016  7:09 PM

SecureWorld Boston highlights value of partnerships

Brian Holak Brian Holak Profile: Brian Holak
Compliance, Data breach, Data Management, IT security, IT teams

Some 1,500 cybersecurity professionals gathered at this week’s SecureWorld Boston conference that featured discussions with leading industry experts about today’s best cybersecurity practices.

The conference dived into cloud, IoT, network and mobile security, as well as supply chain risk management and tips for defending against nearly all types of cyberthreats. If there’s one big takeaway from the conference sessions, it’s the importance of partnerships — both internal and external — in helping keep a company secure and compliant in today’s threat-laden IT environment.

“Incident response is a shared activity”

In her keynote presentation, Dawn-Marie Hutchinson stressed the importance of partnerships in incident response, explaining that forming and nurturing key relationships before a breach occurs is the best form of incident response. She broke down her list of important partnerships into three categories:

*The technical team, including the CISO as well as the team’s assigned applications, database, network, analytics and evidence experts. This category also includes physical security, which can often factor into breach response.

*The business team, including top executives, the general counsel, media relations and customer relations. These people are critical in maintaining the company’s reputation following a data breach.

Keynote stage at SecureWorld Boston. This year's theme was inspired by Edgar Allen Poe.

Keynote stage at SecureWorld Boston. This year’s theme was inspired by Edgar Allen Poe.

*The outside support team, including outside counsel, forensic providers and insurance providers.

As Hutchinson notes, establishing these relationships now keeps the organization ready for effective incident response when a data breach happens at your company.

Data inventory team

Data inventory is a key component of any compliance initiative, according to Michael Corby, Executive Consultant at CGI. It helps companies stay within regulation boundaries and avoid costly investigations into their companies’ data management. But a good data inventory project needs a solid team.

Finding the data in question means cooperating with the application development team that manages much of the data, as well as key application managers, said Corby. Analyzing and classifying that data requires a team that includes the project manager, compliance subject matter experts, database architects and business analysts. Compliance subject matter experts advise the rest of the team on data regulations protecting PII, like HIPAA and PCI Compliance.

One of the reasons why IT teams often struggle to properly complete data inventory projects is because they can get overwhelmed with the data and fail to reach out to their colleagues for help, according to Corby. Establishing those IT partnerships early on expedites the process and makes the task more manageable for all involved, he said.

First you need a team

Partnering with people is difficult when there’s no one to partner with, however. During the “Emerging Threats” panel, Jimmy Ray Purser, technical evangelist at Illumio, labeled a shortage of skills as one of the top emerging threats in IT. Whether understaffed or overworked, IT teams are feeling the effects of the skills shortage, he said.

With today’s advanced threats, companies need a solid team of skilled workers to combat them, he said. That means not just security professionals, he suggests, but other IT professionals who are familiar the digital landscape. Purser believes companies should allow IT teams to invest more in finding the right skills to benefit the entire team.


March 31, 2016  2:44 PM

ACLU of Mass. director: Accountability required for data privacy law reform

Fran Sales Fran Sales Profile: Fran Sales
Consumer data, Continuous Data Protection, Data privacy, Data protection, Privacy rights

Drawing the line between protecting consumers’ right to data privacy and giving the government access to that data to keep the public safe isn’t as simple as looking at legal cases that have dealt with this issue, various data privacy experts explained at this month’s Forum on Data Privacy hosted by the Massachusetts Attorney General’s Office at MIT.

One major obstacle to drawing this line is a lack of transparency. While there is much publicity regarding the ongoing debate between Apple and the FBI and whether the tech company should build a backdoor into the smartphone of one of the San Bernardino shooters, this is not an isolated case. There have been dozens of cases prior to San Bernardino in which the government has sought to compel private companies to turn consumer data over for public safety reasons, but these incidents have happened behind closed doors and outside the public spotlight, said panelist Carol Rose, executive director of the American Civil Liberties Union of Massachusetts.

This secrecy and lack of a public debate is a huge problem when it comes to strengthening existing laws and policies that address consumer data privacy, said Rose. She added that an open, democratic public debate is the only way to settle where the line should be drawn.

Rose warned that a lack of transparency, combined with the legal precedent set by the government by secretly recruiting private companies to create backdoors to access consumer data, is the recipe for losing consumer trust. This will start a dangerous domino effect for companies.

“When people don’t know, then they really lose trust, and they don’t become early adopters because they don’t think that the tech companies are on their side,” she said. This could result in consumers losing out on the benefits of these technologies, becoming more vulnerable to hackers.

The stance technology companies, lawmakers and other parties should be thinking about when discussing data privacy law reform is not the idea of “technology versus liberty” but rather “technology in the service of liberty,” said Rose, who launched the Technology for Liberty Project in 2013 to promote this point of view.

These are the three major areas privacy law reform needs to address, according to Rose:

  • Access and control. This is the notion of giving users the right to access their information and correct it if it’s wrong. “We get those kinds of reports all the time, where the data is wrong and put it in incorrectly, and [users] have no way to access it,” said Rose.
  • The “third-party doctrine.” This is the idea of questioning whether users or the third-party providers that hold their data are the rightful owners of that information, whether that third party is a bank, a doctor, healthcare provider or Internet service provider.
  • Notice. Related to the third-party doctrine, Rose said that lawmakers also need to address, with special rules, consumers’ right to get notified if another party is going to use their data, particularly if that party is the government. This is where U.S. policy varies from other countries. In Europe, for example, data protection laws dictate that consumers technically own their data. “If [an EU] government needs your data, they have to tell you at least, and in some cases get your permission. In the U.S., that does not have to happen,” Rose said.

Most importantly, these policies should distinguish between the government and private sector, said Rose, warning about the dangers of the U.S. government going further down the road of recruiting private companies to do its data collection bidding in secret.

“Invariably, abuse will happen; invariably people will find out about it; [there will be] loss of consumer trust and damage to the high-tech community, and the potential promise of all these innovations could really be lost if we go down that road,” she said.


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