Remember back in November when System i high-availability software vendors iTera and Vision Solutions merged? They painted the picture of a smooth transition, rosy outlooks and, of course, uninterrupted support. Well, here’s the first sign that mergers don’t always do what they’re supposed to for the customer.
David Vasta from the iSeries Addict writes about his poor experience, particularly with support personnel from Vision. One person complaining about support isn’t news in itself, but if you read the comments to Vasta’s post, you’ll see that support from Vision has been a problem for users for a long time, and now it’s starting to bleed over to iTera users as well.
The post is obviously garnering some attention, as a senior VP from Vision Solutions even left a comment defending his company. There’s some back-and-forth going on that you don’t want to miss. As an aside, the title of the blog post is “Vision Support is starting to stink,” but the URL shows a stronger opinion: http://davidandkelly.com/iSeriesAddict/2007/06/06/vision-support-is-starting-to-suck/.